Summary
This article describes the procedure in determining the status of the Integrated Scan Server and also troubleshoot the scan server connectivity.
Details
Perform the following tests on the Scan Server:
- Open the ofcserver.ini file.
- Look for the following parameters under the "TMCSS section":
[TMCSS]
WSS_INSTALL=1
WSS_ENABLE=1
WSS_URL=https://osceserver:4345/tmcss/If the "WSS_INSTALL" parameter has a value of "1", then the Integrated Server Scan is installed.
For OfficeScan servers using IIS:
- Click Start > All Programs > Administrative Tools > Internet Information Services (IIS) Manager.
- Look for the Smart Scan Server (Integrated) Web site.
- Enter the following URL in a browser:
https://officescan_host:4345/tmcss/?LCRC=08000000AC41080092000080C4F01936B21D9104 - If the browser returns the following, then the Scan Server is both enabled and accessible:
File Download: Security Warning
Do you want to save this file?
Name: tmcss
Type: Unknown File Type, 4 bytes
From: <Server_name>
When using this test, the "Do not save encrypted page to disk" setting must be disabled as shown below. Otherwise, the test will fail.
If you encountered any issue using the steps above, please contact Trend Micro Technical Support for further assistance.
