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Verifying the status of the Integrated Scan Server in OfficeScan

    • Updated:
    • 1 Dec 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Standard
Summary

This article describes the procedure in determining the status of the Integrated Scan Server and also troubleshoot the scan server connectivity.

Details
Public

Perform the following tests on the Scan Server:

Ofcserver.ini Verification

  1. Open the ofcserver.ini file.
  2. Look for the following parameters under the "TMCSS section":

    [TMCSS]
    WSS_INSTALL=1
    WSS_ENABLE=1
    WSS_URL=https://osceserver:4345/tmcss/

    If the "WSS_INSTALL" parameter has a value of "1", then the Integrated Server Scan is installed.

Web Server Verification

For OfficeScan servers using IIS:

  1. Click Start > All Programs > Administrative Tools > Internet Information Services (IIS) Manager.
  2. Look for the Smart Scan Server (Integrated) Web site.

    Smart Scan Server Website in IIS Manager

Connectivity Test

  1. Enter the following URL in a browser:
    https://officescan_host:4345/tmcss/?LCRC=08000000AC41080092000080C4F01936B21D9104
  2. If the browser returns the following, then the Scan Server is both enabled and accessible:

    File Download: Security Warning

    Do you want to save this file?

    Name: tmcss

    Type: Unknown File Type, 4 bytes

    From: <Server_name>

    TMCSS Verification URL Result Window

TMCSS in Internet Options

 
When using this test, the "Do not save encrypted page to disk" setting must be disabled as shown below. Otherwise, the test will fail.

If you encountered any issue using the steps above, please contact Trend Micro Technical Support for further assistance.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1054715
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