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"Invalid password" error appears when logging in to the Worry-Free Business Security (WFBS) console after upgrading

    • Updated:
    • 6 Apr 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 10.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

You keep getting an "Invalid password" error message when opening the WFBS console, even after you have reset the password.

The issue occurs when the Security Server’s database gets corrupted. As a result, the Security Server fails to finish creating a backup copy of itself in the C:\Windows\Temp\pdb<xxxx>.tmp folder.

Details
Public

To resolve the issue:

 
This procedure will require you to recreate the WFBS database. All CSAs/SAs will be temporarily removed and all settings and configurations will be lost.
  1. On the Security Server, stop the Trend Micro Security Server Master Service.
  2. Open Task Manager and make sure that there is no dbserver.exe process running.
  3. Go to the .. \Program Files\Trend Micro\Security Server\PCCSRV folder.
  4. Rename the HTTPDB folder to create a backup.
    For example, the folder can be renamed as "1_HTTPDB".
  5. Create a new folder named "HTTPDB" on the same directory.
  6. Start the Trend Micro Security Server Master Service.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1054747
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