Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Cannot start the Trend Micro Client/Server Security Agent Realtime Scan service of Worry-Free Business Security (WFBS) 8.0 client

    • Updated:
    • 7 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2000 Professional
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
Summary

Troubleshoot the WFBS client's Client/Server Security Agent Real-time Scan service that does not start.

Details
Public

The Client/Server Security Agent Real-time Scan service is not starting because its driver is not installed.

To fix the issue:

  1. Check if the driver for Real-time Scan is running.
    1. Open a command prompt window.
    2. Run these commands:

      sc query vsapint
      sc query tmfilter
      sc query tmprefilter

  2. Manually install the driver.
    1. Download the engcfg.zip file and extract it to a temporary folder (e.g. C:\Temp).
    2. Copy and paste the engcfg.exe file to ..\Program Files\Trend Micro\Security Agent.
    3. Run the following command:

      engcfg –a

    4. Restart the computer to fully install the engine drivers.
    5. Start the Trend Micro Client/Server Security Agent Real-time Scan service.

If the issue still occurs, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the client computer. For the instructions on how to get the CDT logs, refer to the solution: Using the Case Diagnostic Tool (CDT).

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1054751
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.