For Internet Explorer 7 or below

1. Open Internet Explorer.
2. Go to Tools > Internet Options.
3. Click the General tab.
4. Under Temporary Internet Files, click Settings tab.
5. Click the View Objects tab.
6. On the Downloaded Program Files window, right-click each Program File and go to Properties.
7. For each program file that shows "Trend Micro" in the Company field, right-click the file and select Remove.

   

8. Delete cookies and Temporary Internet Files.
9. Log on to the WFBS console.

For Internet Explorer 8 and above

1. Open Internet Explorer
2. Go to Tools > Internet Options.
3. Under General tab > Browsing History, click Settings.
4. Click View Objects icon.
5. On the Downloaded Program Files window, verify if the files are from Trend Micro. Do the following:
   1. Right-click a file, and select Properties.
   2. On the Properties window, go to the Details tab, and check if it shows "Trend Micro" in the Copyright field.

      

6. Delete the files that are from Trend Micro.
7. Delete cookies and Temporary Internet Files.
8. Log on to the WFBS console.

1. Open a command prompt, and then go to C:\Program Files\Trend Micro\Security Server\PCCSRV\Web_console\HTML.
2. Look for these files:
   • AtxEnc.dll
   • AtxConsole.ocx
   • AtxPie.dll
   • AtxSmexInst.ocx
3. Unregister all the files above that you find using the command "regsvr32 /u"

   Example: To unregister AtxEnc.dll, type the command “regsvr32 /u AtxEnc.dll”, then press Enter.

4. Go to C:\Program Files\Trend Micro\Security Server\PCCSRV.
5. Look for the files indicated in Step 2, then repeat Step 3 for each file you find.
6. Open Windows Explorer, and then go to C:\Program Files\Trend Micro\Security Server\PCCSRV\Web_console\HTML.
7. Extract these CAB files to the same directory.
   Click Yes if Windows prompts you to overwrite the file.
   • AtxEnc.cab
   • AtxConsole.cab
   • AtxPie.cab
   • AtxSmexInst.cab
8. Using the command prompt, go to C:\Program Files\Trend Micro\Security Server\PCCSRV\Web_console\HTML.
9. Register the files indicated in Step 2 using the command "regsvr32"

   Example: To register AtxEnc.dll, type the command: 'regsvr32 AtxEnc.dll', then press Enter.

10. Log on to the WFBS console.
    If the issue persists, restart the machine and log in again.