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"Error on page" appears when logging in to the Worry-Free Business Security (WFBS) console

    • Updated:
    • 7 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

The solution listed here describes the isolation steps needed to correct this web console behavior.

Details
Public
  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Click the General tab.
  4. Under Temporary Internet Files, click Settings tab.
  5. Click the View Objects tab.
  6. On the Downloaded Program Files window, right-click each Program File and go to Properties.
  7. For each program file that shows "Trend Micro" in the Company field, right-click the file and select Remove.

  8. Delete cookies and Temporary Internet Files.
  9. Log on to the WFBS console.
  1. Open a command prompt, and then go to C:\Program Files\Trend Micro\Security Server\PCCSRV\Web_console\HTML.
  2. Look for these files:
    • AtxEnc.dll
    • AtxConsole.ocx
    • AtxPie.dll
    • AtxSmexInst.ocx
  3. Unregister all the files above that you find using the command "regsvr32 /u"

    Example: To unregister AtxEnc.dll, type the command “regsvr32 /u AtxEnc.dll”, then press Enter.

  4. Go to C:\Program Files\Trend Micro\Security Server\PCCSRV.
  5. Look for the files indicated in Step 2, then repeat Step 3 for each file you find.
  6. Open Windows Explorer, and then go to C:\Program Files\Trend Micro\Security Server\PCCSRV\Web_console\HTML.
  7. Extract these CAB files to the same directory.
    Click Yes if Windows prompts you to overwrite the file.
    • AtxEnc.cab
    • AtxConsole.cab
    • AtxPie.cab
    • AtxSmexInst.cab
  8. Using the command prompt, go to C:\Program Files\Trend Micro\Security Server\PCCSRV\Web_console\HTML.
  9. Register the files indicated in Step 2 using the command "regsvr32"

    Example: To register AtxEnc.dll, type the command: 'regsvr32 AtxEnc.dll', then press Enter.

  10. Log on to the WFBS console.
    If the issue persists, restart the machine and log in again.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1054759
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