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"CGI Application misbehaved" appears when logging in the Worry-Free Business Security (WFBS) console

    • Updated:
    • 22 Aug 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Professional
    • Windows 2000 Small Business Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

You get the following error message when you log in to the WFBS console:

CGI error

The specified CGI application error misbehaved by not returning a complete set of HTTP headers. The headers it did return are: HTTP / 1.1 200 OK
Server: Microsoft – IIS / 5.0
Pragma: no-cache

Details
Public

To resolve the issue:

 
Before performing the procedure below, make sure that there are no other web applications using the credentials of the bridging account for running web applications on the Internet Information Services (IIS) server, which is being hosted by the IIS machine.
  1. Open a command prompt window.
  2. Check the W3SVC/CreateProcessAsUser property of the IIS metabase by running the following command:

    c:\windows\system32\> Cscript.exe c:\inetpub\adminscripts\adsutil.vbs GET w3svc/createprocessasuser

    The value of "true" means that the application pool processes are running under the account that is servicing the web request.

    The message “The parameter createprocessasuser is not set at this node" means that the value is not set.

  3. Set the value to “false” by running the following command:

    c:\windows\system32\> Cscript.exe c:\inetpub\adminscripts\adsutil.vbs SET w3svc/createprocessasuser "false"

    The value of “false" means that the application pool processes are using the default privileges (local system or network service accounts).

If the procedure fails, refer to the KB article: How to resolve CGI errors when accessing the Worry-Free Business Security (WFBS) console.

If the issue persists, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the WFBS server.

For the instructions on how to get the CDT logs, refer to the KB article: Using the Case Diagnostic Tool (CDT).

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1054762
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