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ServerProtect Information Server encounters a backup login error

    • Updated:
    • 23 Jul 2015
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.7
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2000 Server
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
Summary

This article documents the particular issue of an error occuring regarding incorrect username or password when choosing a backup of the IS data.  This refers to a share/no connection to the share can be established.

Below is a snippet of the error log entries when experiencing this problem:

ProductName=Trend Micro ServerProtect for Windows
ProductVersion=5.58
Operation System: Microsoft Windows Server 2003 family, Standard Edition Service Pack 1 (Build 3790)

9728: 7200:0122124217512:SPNT(00000004):###-In My_Impersonate() LOGON32_LOGON_BATCH fail
9728: 7200:0122124217512:SPNT(00000004):###-In My_Impersonate() LOGON32_LOGON_SERVICE fail
9728: 7200:0122124217512:SPNT(00000004):###-In My_Impersonate() LOGON32_LOGON_INTERACTIVE fail, dwErr=1326
9728: 7200:0122124217512:SPNT(00000004):###-In My_Impersonate() Okay, ret=1326
9728: 7200:0122124217512:SPNT(00000004):My_Impersonate(USR:MKLOESTERS, DOM:PLUS-MGMT.EU) ==> [1326].
9728: 7200:0122124217512:SPNT(00000004):CMON_SvcImpersonateUser()==> My_Impersonate(1326)
9728: 7200:0122124217512:SPNT(00000100):CDatabaseManage::SetAgentBackupInfo CMON_SvcImpersonateUser Failed [1326]
9728: 7200:0122124217512:SPNT(00000100):[]CMD_SET_AGENT_BACKUP_INFO [1326]

Details
Public

To resolve this issue, please do the following on the Information Server:

  1. Close the management console.
  2. Open the Registry Editor.
    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  3. Go to HKLM\Software\TrendMicro\ServerProtect\CurrentVersion\ShareSP
  4. Delete the ED, EN, and EP strings but retain the (Default) string.
  5. Close the Registry Editor.
  6. Go to the \Trend\SProtect\ directory and then run the SetUserInfo tool (SetUserInfo.exe).
  7. Specify the local administrator account with its password.
    Important: This step is vital in resolving this issue. This is with the assumption that you installed the Information Server using the local administrator account. Otherwise, be sure to use the account that you used to install the Information Server on the machine.
  8. Perform a back up again.
    Note: In the back up dialog, you need to provide credential that has right to the shared folder.
Premium
Internal
Rating:
Category:
Configure; Deploy
Solution Id:
1054844
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