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Modifying the Quarantine directory on the OfficeScan (OSCE) server

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard

By default, the OfficeScan Server Quarantine directory is C:\Program Files\Trend Micro\OfficeScan\PCCSRV\Virus. If needed, you can change this setting and use a different drive or folder. Learn how to change the path for the Quarantine directory.


To modify the Quarantine directory path:

  1. Go to the C:\Program Files\Trend Micro\OfficeScan\PCCSRV directory of the OfficeScan server.
  2. Open the OFCSCAN.ini file using a text editor.
  3. Under [INI_SERVER_SECTION], look for the "Quarantine_Folder" parameter and add the new folder location. By default, the value of this parameter is blank.

    Quarantine_Folder=(drive/folder location)
    Example: Quarantine_Folder=E:\Quarantined Files

    Make sure that this custom folder location exists and contains the "Read & Write" folder permission for both IUSR and IIS_IUSRS(hostname\IIS_IUSRS) system accounts.
  4. Save and close the OFCSCAN.ini file.
  5. Restart the OfficeScan Master Service.

To validate the changes, open the OfficeScan web console. You can also perform an EICAR malware test to see where the detected file(s) will be saved.

OfficeScan has no function to automatically clean and purge the Quarantine folder to prevent any incorrect deletion. It is suggested to regularly check the folder.

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