To resolve the issue, choose from the following options:

Option I: Log on to the HES console

If you encounter this issue, you need to log in to HES console directly (not through the HES link from TMRM console) to trigger a license update at least once. TMRM only synchronizes HES license once a day so changes will reflect on TMRM console within 24 hours.

Option II: Re-add the service

1. Log on to the managed HES/HES - Inbound Filtering account.
2. Go to Administration > Remote Manager.
3. Click Disconnect.
4. Log on to your TMRM account.
5. Select the HES / HES - Inbound Filtering service from the customer product list, right-click it and select Delete the Product/Service.
6. Re-add the product/service. Follow the steps in either of the following KB articles:
   • Adding Hosted Email Security (HES) as a managed service in Worry-Free Remote Manager (WFRM)
   • Managing Worry-Free Business Security Services (WFBS-SVC) users via the Worry-Free Remote Manager (WFRM)

Option III: Sync with Server

1. Log on to the TMRM console.
2. On the left pane, right-click on the HES / HES - Inbound Filtering product and select Sync with Server.
   Wait for the license information to update. If the issue persists try to directly log in to HES / WFBS – SVC account of the customer.