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Using the Worry-Free Business Security (WFBS) Disk Cleaner Tool to free up space and resolve update issues

    • Updated:
    • 4 Jul 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
Summary

Normal WFBS Security Server operations will use up disk space that may range from as low as 1.2GB up to 6.0 GB depending on the usage. However, under some occasions when the Security Server is managing a lot of agents including the Messaging Security Agent, a disk usage of up to 9GB may occur.

For example, 9GB usage may occur when the Security Server of WFBS 6.0's Messaging Security Agent is installed, Smart Scan mode is enabled, and debugging is also enabled, all at the same time.

Lack of free space may cause the Security Server to stop updating. To regularly free up disk space, you can use the Disk Cleaner tool to clear up unused WFBS files such as backup files, log files and unused pattern files.

Details
Public

Access the Disk Cleaner (TMDiskCleaner.exe) tool from the ..\Trend Micro\Security Server\PCCSRV\Admin\Utility folder in the Security Server.

 
An administrator privilege is needed to run this tool in the Security Server. If the operating system's User Access Control is enabled, a popup may appear asking for administrator privilege before the tool executes.

You can use the Disk Cleaner through any of the following:

  1. Double-click the TMDiskCleaner.exe file.
  2. Click Delete Files to start the cleaning of unused files.

    Disk Cleaner Delete Files

  3. Once the cleanup process is finished, click Save Log.
     
    In UI mode, all cleaned files cannot be restored.
  1. Open a command prompt window.
  2. Run the following command:

    TMDiskCleaner.exe [/hide] [/log] [/allowundo]

    /hide - Execute tool in the background.
    /log   -  Save the DiskClean.log file to the current folder. This parameter only works when "/hide" is set.
    /allowundo - Move files to the Recycle Bin only.

If you want to run the Disk Cleaner in regular intervals, you can use Windows Scheduled Tasks. 

  1. Go to Start > Programs > Accessories > System Tools > Scheduled Tasks.
  2. Double-click Add Scheduled Task.
  3. When the Scheduled Task Wizard window appears, click Next.
  4. Select TMDiskCleaner.exe.
  5. Specify the frequency of the cleanup, the time, and the user account that will be used to run the tool.

    Scheduled Task Wizard

  6. Go back to the Scheduled Task window, right-click TMDiskCleaner and select Properties.
  7. On the Run field, specify "/hide /log" as shown below.

    Hide Log

  8. Click Apply.

The following directories will be cleaned:

  • <CSA>\AU_Data\AU_Temp\*
  • <CSA>\Reserve
  • <SS>\PCCSRV\TEMP\* (except hidden files)
  • <SS>\PCCSRV\Web\Service\AU_Data\AU_Temp\*
  • <SS>\PCCSRV\wss\*.log
  • <SS>\PCCSRV\wss\AU_Data\AU_Temp\*
  • <SS>\PCCSRV\Backup\*
  • <SS>\PCCSRV\Virus\* (Delete quarantined files older than two weeks, except NOTVIRUS file)
  • <SS>\PCCSRV\ssaptpn.xxx (keep the latest pattern only)
  • <SS>\PCCSRV\lpt$vpn.xxx (keep the latest three patterns only)
  • <SS>\PCCSRV\icrc$oth.xxx (keep the latest three patterns only)
  • <SS>\DBBackup\* (keep latest two subfolders only)
  • <MSA>\AU_Data\AU_Temp\*
  • <MSA>\Debug\*
  • <MSA>\engine\vsapi\latest\pattern\*

If you need further assistance, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Update
Solution Id:
1055060
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