Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unlocking a username that has been locked out

    • Updated:
    • 14 Oct 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Deep Security 12.0
    • Platform:
    • N/A
Summary

When attempting to sign in several times to Deep Security Manager with an incorrect password, the user will be locked out. The number of attempts to sign in is configured under System > System Settings > Security.

Details
Public

It is always recommended to create a new Admin user on the first log in and keep the MasterAdmin as the back up. If you can log in with one administrator user, you can unlock the users who have been locked out from the Deep Security Manager console.

Do the following:

  1. Log in to the Deep Security Manager console using one of the working Admin users (example, MasterAdmin).
  2. Go to Administration > Users.
  3. Double-click the username or user that has been locked out and then deselect the Locked Out (Prevented from system sign in) check box.
  4. Click Apply > OK.

If all the administrative users are locked out, you can use the following command to unlock them.

  1. Open the DOS command prompt window and then go to the ..\Program Files\trend Micro\Deep security Manager directory.
  2. Type in the following command:

    dsm_c -action unlockout -username USERNAME

    For example: dsm_c -action unlockout -username admin

    Run dsm_c -action unlockout -username USERNAME

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055084
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.