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Unlocking a username that has been locked out

    • Updated:
    • 10 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2000 Professional
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Home
Summary
When a user attempts to sign in several times to Deep Security Manager with an incorrect password, the user will be locked out. The number of attempts to sign in is configured under System > System Settings > Security.
Details
Public
It is always recommended to create a new Admin user on the first log in and keep the MasterAdmin as the back up. If you can log in with one administrator user, you can unlock the users who have been locked out from the Deep Security Manager console.
Do the following:
  1. Log in to the Deep Security Manager console using one of the working Admin users (example, MasterAdmin).
  2. Do the following:
    • For Deep Security 8.0 and below: Go to Systems > Users.
    • For Deep Security 9.0: Go to Administration > Users.
  3. Double-click the username or user that has been locked out and then deselect the Locked Out (Prevented from system sign in) check box.
  4. Click Apply > OK.
If all the administrative users are locked out, you can use the following command to unlock them.
  1. Open the DOS command prompt window and then go to the ..\Program Files\trend Micro\Deep security Manager directory.
  2. Type in the following command:
    dsm_c -action unlockout -username USERNAME
    For example: dsm_c -action unlockout -username Administrator
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055084
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