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“Unable to generate a diagnostic package…” appears in Deep Security Manager (DSM) on Windows 2008

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • Windows 2000 Professional
    • Windows 2003 Standard Server Edition
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Home
Summary

The Deep Security Manager installed on Windows 2008 server was unable to generate an agent diagnostic package. The following error message appears:

Unable to generate a diagnostic package. Please consult the server0.log in the installation directory for more information.

Prior to getting the above error, you will get a message saying that the Internet Explorer blocked this site form downloading files to your computer.

Details
Public

To download and generate the agent diagnostic package:

  1. Go to Internet Options > Security tab.
  2. Select Trusted sites and then click the Custom level button.
  3. Go to Downloads and then click Enablefor the following:
    • Automatic prompting for file downloads
    • File download
    • Font download
  4. Click OK.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055093
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