The Deep Security Manager installed on Windows 2008 server was unable to generate an agent diagnostic package. The following error message appears:
Unable to generate a diagnostic package. Please consult the server0.log in the installation directory for more information.
Prior to getting the above error, you will get a message saying that the Internet Explorer blocked this site form downloading files to your computer.
To download and generate the agent diagnostic package:
- Go to Internet Options > Security tab.
- Select Trusted sites and then click the Custom level button.
- Go to Downloads and then click Enablefor the following:
- Automatic prompting for file downloads
- File download
- Font download
- Click OK.