Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually updating the pattern file and scan engine on Apex One servers and clients

    • Updated:
    • 5 Mar 2021
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
Summary

This article discusses how you can perform a manual update to troubleshoot an update issue (clients appear outdated). These steps can also be used when the Apex One server has no Internet connection to update from the Trend Micro Active Update servers.

Details
Public

Use the following procedures to update the VSAPI scan engines and patterns manually

 
Visit Trend Micro Download Center for details on the latest pattern files and scan engines.
 
  1. Download the Official Pattern Release (OPR) or Controlled Pattern Release (CPR).
  2. Extract the pattern file (lpt$vpn.xxx) to the PCCSRV folder. Where 'xxx' = pattern file version.
  1. Download the latest Official Smart Scan Pattern file, icrc$oth.zip.
  2. Extract the pattern file icrc$oth.XXX (icrc$oth.zip) to the C:\Program Files (x86)\Trend Micro\Apex One\PCCSRV folder.
  1. Go to the Trend Micro Scan Engine Updates page and then download the latest scan engine for Windows Kernel 32-bit/64-bit (vsapi-KD-x.xxx-yyyy.zip).
  2. Stop the following services or unload the Apex One client:
    • Apex One NT Listener
    • Apex One Real-time Scan
  3. Create a back up of the following files in the C:\Program Files (x86\Trend Micro\OfficeScan Client or C:\Program Files (x86\Trend Micro\Security Agent folder.
    • tmfilter.sys
    • vsapint.sys
    • tmpreflt.sys
    • tmxpflt.sys
  4. Extract the contents of the downloaded zip file to the C:\Program Files (x86\Trend Micro\OfficeScan Client or C:\Program Files (x86\Trend Micro\Security Agent folder.
  5. Start the following services and start the Apex One client:
    • Apex One NT Listener
    • Apex One Real-time Scan

On the Apex One client, do the following:

This way of updating is only recommended in emergency situations where a client needs to be updated on time. Generally, updates should be done via the Apex One infrastructure.

  1. Download the Official Pattern Release (OPR) or the Controlled Pattern Release (CPR).
  2. Right-click the Apex One icon in the Windows taskbar and then select Unload Apex One Client.
  3. Enter the unload password.
  4. Extract the pattern file (lpt$vpn.xxx, where xxx is the pattern file number) to the Apex One home directory. By default, this is C:\Program Files (x86\Trend Micro\OfficeScan Client or C:\Program Files (x86\Trend Micro\Security Agent.
  5. Load the Apex One client.
  1. Download the latest Conventional Enterprise CPR file, lptxxx.zip. Where 'xxx' = pattern file version.
  2. Right-click the Apex One icon in the Windows taskbar and then select Unload Apex One Client.
  3. Enter the unload password.
  4. Extract the pattern file (lpt$vpn.xxx, where xxx is the pattern file number) to the Apex One home directory.

    By default, this is C:\Program Files (x86\Trend Micro\OfficeScan Client or C:\Program Files (x86\Trend Micro\Security Agent.

  5. Load the Apex One client.
  1. Download the latest Official Smart Scan Pattern file, icrc$oth.zip.
  2. Right-click the Apex One icon in the Windows taskbar and then select Unload Apex One Client. 
  3. Enter the unload password.
  4. Extract the pattern file (icrc$oth.xxx, where xxx is the pattern file number) to the Apex One home directory. By default, this is C:\Program Files (x86\Trend Micro\OfficeScan Client or C:\Program Files (x86\Trend Micro\Security Agent.
  5. Load the Apex One client.

On the Apex One server:

  1. Download the Bandage Pattern Release (BPR) from the download site that Trend Micro Technical Support provided.
  2. Extract the pattern file (icrc$oth.xxx) to the PCCSRV folder.
    Note: 'xxx' = pattern file version

On the Apex One client:

  1. Download the Bandage Pattern Release (BPR) from the download site that Trend Micro Technical Support provided.
  2. Right-click the Apex One icon in the Windows taskbar and then select Unload Apex One Client. 
  3. Enter the unload password.
  4. Extract the pattern file (icrc$oth.xxx, where xxx is the pattern file number) to the Apex One home directory. By default, this is C:\Program Files (x86\Trend Micro\OfficeScan Client or C:\Program Files (x86\Trend Micro\Security Agent.
  5. Load the Apex One client.
  1. Launch the ClnPack.exe file located under Apex One Server installation path\PCCSRV\Admin\Utility\ClientPackager\.
  2. From Package type drop-down list, select Update.
  3. Choose the corresponding Window operating system type and Scan Method from the drop-down list.
  4. On the Components section, select the patterns you want to include in this package.

    Available components may vary depending on the Apex One version.

  5. Specify the output file path.
 
While manually replacing pattern or engine files on endpoints, it will be required to have the agent unloaded.
 
Premium
Internal
Partner
Rating:
Category:
Update
Solution Id:
1055119
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.