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"Page cannot be displayed" appears when opening the Worry-Free Business Security (WFBS) console that uses Apache as the web server

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary

You receive a "Page cannot be displayed" error message when when accessing WFBS console that uses Apache as the web server. 

Details
Public

To resolve the issue:

 
This solution is also applicable to Apache 2.22.
  1. Restart Apache 2 service.
  2. On the system tray, right-click Apache Service Monitor and select Open Apache Monitor.
  3. Click Apache2 and select Restart.

    If this does not work, check the Apache configuration file:

    1. Open the %Program Files%\Trend Micro\Security Server\PCCSRV\Apache2\Conf\ httpd.conf file using a text editor like Notepad.
    2. Look for the parameter “Listen”.
       
      You may find two parameters named “Listen”. The first one is your Master Domain Port. This is being used for your client to communicate with the server. If you are not using SSL, this is also the port being used as you open the WFBS console. But if you are using SSL, the second parameter is your SSL port.
    3. Look for the parameter “ServerName”, then do one of the following:
      • If the “ServerName” value is correct, proceed to Step 4.
      • If the “ServerName” value is pointing to an old or correct IP address or server name:
        1. Update the value.
        2. Save the file.
        3. Do Steps 1-3 again. 
  4. Open the WFBS console using one of these formats:
    • If you have an SSL value:

      https://<server name>:<SSL Port>/SMB/console/cgi/cgiChkMasterPwd.exe

    • If SSL is not enabled:

      http://<server name>:<Master Domain Port>/SMB/console/cgi/cgiChkMasterPwd.exe

If you are having the same issue and you are using Internet Information Services (IIS) web server, click any of the following KB articles that applies to you:

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1055138
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