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Installing Worry-Free Business Security Services (WFBS-SVC) using MSI Package

    • Updated:
    • 14 Mar 2020
    • Product/Version:
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services 6.7
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional

Know how to download the WFBS-SVC installer that you can use to easily install the WFBS-SVC agent.

  1. Log on to the WFBS-SVC console.
  2. Click on the Security Agents tab.

    Go to the Security Agents tab

  3. Click Add Security Agents.

    Click Add Security Agents

  4. From the Add Security Agents to dropdown list, select which group you want to add the Security Agent to.

    Select group

  5. Click on Download Installer.

    Click Download Installer

    The instructions to download the Download Utility will appear.

  6. Click Download.

    Download the Download Utility

  7. Once done, click on the Download Utility (WFBS-SVC_Downloader.exe).

    Click the WFBS-SVC Downloader

    A popup window appears.

  8. Click Next to continue.

    Click Next

  9. Select the destination on where you want to put the MSI Packager then click on Next.

    Select Destination

    The download starts.

    Download MSI package

  10. Click Open folder to locate the file or click Finish.

    Click Open folder or Finish

  11. After downloading the MSI Package, double-click on it to run it to proceed with the installation. A popup window will appear.
  12. Click Next.

    Security Agent installation

    The Trend Micro Security Agent installation starts.

    Installation starts

    Installation starts2

  13. Once done, click Finish.

    Installation is done

The WFBS-SVC_Agent_Installer.msi file can now be installed on each client within the same company using any of the following methods:

  • Copy the file to each computer and then run the file.
  • Run the installer from a shared directory on the company's local network.
  • Distribute the installer via Windows startup script.

When /qn is used, it will trigger RestartManager, exits original Msiexec and re-create another msiexec to install VCRT. It uses 1602 to exit the original msiexec installation flow. RestartManager will keep finishing the installation flow after VCRT msiexec installation finishes. It includes an update result. The Agent will be installed. You may detect 1st msiexec process and when you check the log, it will have this scenario.

It is suggested to use SILENTMODE=1 only in installation flow.

When using GPO or SCCM, /qn does not matter. It will always be silent when executing msiexec in service mode.

Solution Id:
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