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Best practice for setting up Virtual Desktop Infrastructure (VDI) in OfficeScan

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Virtual Desktop Infrastructure (VDI) is a server computing model that enables desktop virtualization and covers the hardware and software systems required to support a virtualized environment.

This article discusses the best practices when using the OfficeScan (OSCE) client in a VDI environment.

Details
Public

Follow these best practices to mitigate performance issues when running the OSCE client on a VDI environment:

  1. Use Trend Micro Virtual Support, available as a plug-in for OSCE 10.5 or later.

    This feature prohibits clients from performing on-demand/scheduled scan or component updates simultaneously, optimizing I/O on virtual hosts.

    Virtual Desktop Support

    Create golden images for OSCE client installation after installing the Virtual Desktop Support on the OSCE server. Refer to this article: Configuring the OfficeScan Virtual Desktop Infrastructure (VDI) client.

  2. Adjust the maximum number of OSCE clients for simultaneous on-demand/scheduled scan or component updates. Follow this article: Controlling the performance of the Virtual Desktop Infrastructure (VDI) environment.
  3. These services can affect overall performance. Disable them if necessary:
    • Disable Unauthorized Change Prevention Service if the following features are not used:
      • Behavior Monitoring
      • Device Control
      • Client Self Protection
    • Disable Firewall Service if Firewall is not used.

    Service Settings

  4. Upgrade OSCE to the latest version.

    OSCE 10.6 SP1 or later enhances client management on non-persistent desktops, prohibiting duplicated clients from appearing on the client management tree.

    Virtual Desktop Support on OSCE 10.6 SP2 or later enhances the performance of smart scan component updates on a VDI environment.

  5. For OSCE 10.6 SP1 or below, set the Scan Method to Conventional Scan before deploying the OSCE clients to a VDI environment to prevent I/O performance issues.

    However, for OSCE 10.6 SP2 or later, Smart Scan can be used. Smart Scan update performance on a VDI environment has been enhanced on these versions.

    Scan Methods

  6. Disable digital signature cache and enable on-demand cache.

    Enabling both of them can affect performance on a VDI environment.

    Privileges and Other Settings

  7. Disable Scheduled Scan if Virtual Desktop Support is not used.

    Simultaneous scanning on several guest OS will lead to a performance drop on the host machine.

  8. Avoid changing the OSCE settings on a root domain or domains with multiple clients.

    For example, do not switch between Conventional Scan and Smart Scan on a VDI environment at those domains.

    A scan type change will immediately trigger a full pattern update on a guest environment, causing disk I/O congestion.

  9. Recreate the golden/master VM image with the latest OSCE pattern components when deploying non-persistent desktops within 14 days after creating the image.

    OSCE clients won't be able to update incremental components,affecting performance on virtual hosts.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1055260
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