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Backing up using Symantec Backup Exec 12.5 is slow in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

When OfficeScan (OSCE) client is running, backing up using Symantec Backup Exec 12.5 has slowed down significantly.

During a backup process, the Symantec Backup Exec software generates huge file events. OSCE processes these events when they occur. This causes the backup process to become slow.

Details
Public

To address this issue:

  1. Stop the Aegis TMBMSRV service.
    • Using the Services MMC (services.msc), stop the Trend Micro Unauthorized Change Prevention Service.
    • You can also run sc stop tmbmservice on a command prompt to stop the service.
  2. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  3. Look for the hive [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Aegis].
    For a 64-bit server OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\AEGIS\RmSysEventDebugFlags
  4. Locate the string "RmSysEventDebugFlags" and add a dword value 000f0001.
    "RmSysEventDebugFlags"=dword:000f0001 will remove the file hooking from AEGIS. This means that AEGIS service will no longer receive the any file events.
  5. Restart the machine.
 
Add the .bkf extension in the exclusion list for real time scan.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055309
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