Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Resetting your InterScan Messaging Security Appliance/Virtual Appliance (IMSA/IMSVA) web admin console password

    • Updated:
    • 4 Jun 2021
    • Product/Version:
    • InterScan Messaging Security Appliance 1.0
    • InterScan Messaging Security Appliance 7.0
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • Linux - Red Hat RHEL 6 32-bit
Summary

Reset your password through the web console of IMSA/IMSVA.

Details
Public

To reset the web admin console password, access the IMSA/IMSVA dabatabase via psql, then use the commands below in the following sequence:

  1. # /opt/trend/imss/PostgreSQL/bin/psql imss sa
  2. imss=# update tb_administrator set md5_digest = md5('imsa7.0') where admin_name = 'admin';
  3. UPDATE 1
  4. imss=# \q

IMSVA Root

Click the image to enlarge.

 
imsa 7.0 is the default password, you can change it to your preferred one.
 
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1055325
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.