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Restoring quarantined files in Worry-Free Business Security (WFBS)

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

You can restore files that were quarantined by the Client/Server Security Agent.

Details
Public

To restore the quarantined file back to its original state, do either of the following:

Option 1: Decrypt the quarantined file via command line

  1. On the Security Server, go to the ..\PCCSRV\Admin\Utility\ folder.
  2. Copy the entire VSEncrypt directory to any location on the client computer, except to the following directory:
    • For WFBS 6.0:

      ..\Client Server Security Agent

    • For WFBS 7.0/8.0/9.0:

      ..\Server Security Agent

  3. Go to the ..\PCCSRV\Virus folder.
  4. Copy the encrypted quarantined files and then paste them into the following directory
    • For WFBS 6.0:

      ..\Client Server Security Agent\SUSPECT

    • For WFBS 7.0/8.0/9.0:

      ..\Server Security Agent\SUSPECT

       
      For Version 7.0, create the SUSPECT folder.
  5. Open a command prompt and then go to the ..\VSEncrypt directory.
  6. Type "vsencode -d" and press ENTER.

Option 2: Decrypt the quarantined file via GUI

  1. On the Security Server, go to the ..\PCCSRV\Admin\Utility\ folder.
  2. Copy the entire VSEncrypt directory to any location on the client computer, except to the following directory:
    • For WFBS 6.0:

      ..\Client Server Security Agent.

    • For WFBS 7.0/8.0/9.0:

      ..\Server Security Agent

  3. Go to the ..\PCCSRV\Virus folder.
  4. Copy the encrypted quarantined files and then paste them into the following directory
    • For WFBS 6.0:

      ..\Client Server Security Agent\SUSPECT

    • For WFBS 7.0/8.0/9.0:

      ..\Server Security Agent\SUSPECT

       
      For Version 7.0, create the SUSPECT folder.
  5. Open a command prompt and then go to the ..\VSEncrypt directory.
  6. Type "vsencode /u" and press ENTER.
  7. Select the file that you want to restore and click Restore.

    The file will be restored back to its original state.

 
To prevent important files from being quarantined again, include these files in the Real-time, Manual and Scheduled Scan Exclusion list.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1055441
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