Decrypting quarantined files using VSEncode - Worry-Free Business Security

Restoring quarantined files in Worry-Free Business Security (WFBS)

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Small Business Server
- Windows 2003 Standard Server Edition
- Windows 2003 Standard Server Edition 64-bit
- Windows 2003 Storage Server
- Windows 2008 Enterprise Server
- Windows 2008 Small Business Server
- Windows 2008 Standard Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional
- Windows XP Professional 64-bit

To restore the quarantined file back to its original state, do either of the following:

Option 1: Decrypt the quarantined file via command line

On the Security Server, go to the ..\PCCSRV\Admin\Utility\ folder.
Copy the entire VSEncrypt directory to any location on the client computer, except to the following directory:
- For WFBS 6.0:
  ..\Client Server Security Agent
- For WFBS 7.0/8.0/9.0:
  ..\Server Security Agent
Go to the ..\PCCSRV\Virus folder.
Copy the encrypted quarantined files and then paste them into the following directory
- For WFBS 6.0:
  ..\Client Server Security Agent\SUSPECT
- For WFBS 7.0/8.0/9.0:
  ..\Server Security Agent\SUSPECT
  
  For Version 7.0, create the SUSPECT folder.
Open a command prompt and then go to the ..\VSEncrypt directory.
Type "vsencode -d" and press ENTER.

Option 2: Decrypt the quarantined file via GUI

On the Security Server, go to the ..\PCCSRV\Admin\Utility\ folder.
Copy the entire VSEncrypt directory to any location on the client computer, except to the following directory:
- For WFBS 6.0:
  ..\Client Server Security Agent.
- For WFBS 7.0/8.0/9.0:
  ..\Server Security Agent
Go to the ..\PCCSRV\Virus folder.
Copy the encrypted quarantined files and then paste them into the following directory
- For WFBS 6.0:
  ..\Client Server Security Agent\SUSPECT
- For WFBS 7.0/8.0/9.0:
  ..\Server Security Agent\SUSPECT
  
  For Version 7.0, create the SUSPECT folder.
Open a command prompt and then go to the ..\VSEncrypt directory.
Type "vsencode /u" and press ENTER.
Select the file that you want to restore and click Restore.
The file will be restored back to its original state.

To prevent important files from being quarantined again, include these files in the Real-time, Manual and Scheduled Scan Exclusion list.

Restoring quarantined files in Worry-Free Business Security (WFBS)