Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Restoring quarantined files in Worry-Free Business Security (WFBS)

    • Updated:
    • 22 Mar 2021
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Standard 10.0
    • Platform:
Summary

You can restore files that were quarantined by the Client/Server Security Agent.

Details
Public
  1. On the Security Server, go to the ..\PCCSRV\Admin\Utility\ folder.
  2. Copy the entire VSEncrypt directory to any location on the client computer, except on the Security Agent directory. (e.g place the folder on the temp or anywhere)

    VSEncrypt Directory

  3. On the Security Server, go to the ..\Trend Micro\Security Server\PCCSRV\Virus folder.

    Directory

  4. Copy the encrypted quarantined files, and then paste them into the following directory:
    ..\Program Files (x86)\Trend Micro\Security Agent\Suspect
     
    If the folder is not available, create one and name it as the SUSPECT folder.
     
  5. Open a command prompt and then go to the file path where you place the copied file from step 2 ..\VSEncrypt directory.

    VSEncrypt

  6. Type "vsencode -d" and press ENTER.

    VSEncode

 
To prevent important files from being quarantined again, include these files in the Real-time, Manual, and Scheduled Scan Exclusion list.
 
  1. On the Security Server, go to the ..\PCCSRV\Admin\Utility\ folder.
  2. Copy the entire VSEncrypt directory to any location on the client computer, except to the Security Agent directory. (e.g place the folder on the temp or anywhere).

    VSEncrypt Directory

  3. On the Security Server, go to the ..\Trend Micro\Security Server\PCCSRV\Virus folder.

    Directory

  4. Copy the encrypted quarantined files and then paste them into the following directory:
    ..\Program Files (x86)\Trend Micro\Security Agent\Suspect
     
    If the folder is not available, create one and name it as the SUSPECT folder.
     
  5. Open a command prompt and then go to the file path where you place the copied file from step 2 ..\VSEncrypt directory.

    VSEncrypt

  6. Type "vsencode /u" and press ENTER.

    VSEncode GUI

  7. Select the file that you want to restore and click Restore. The file will be restored back to its original state.
 
To prevent important files from being quarantined again, include these files in the Real-time, Manual, and Scheduled Scan Exclusion list.
 
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1055441
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.