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Unable to perform a Remote Desktop connection to the server in Deep Security

    • Updated:
    • 22 Aug 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary
A machine where Deep Security Agent (DSA) is installed hangs and cannot perform a Remote Desktop connection to the server.
However, if the DSA is stopped or the assigned Security Profile is removed, the machine can successfully connect to the server using Remote Desktop.
Details
Public
To be able to connect to the server via Remote Desktop with the DSA enabled:
  1. Log in to the Deep Security Manager (DSM) console.
  2. Select Security Profiles and double-click the security profile assigned to the server.
  3. Do the following:
    • For Deep Security 8.0 and below: Go to the Firewall section and then select Firewall Rules.
    • For Deep Security 9.0: Go to Policies tab > Common Objects > Rules > Firewall Rules.
  4. Create a new firewall rule with the following settings:
    Name: Any
    Description: Any

    Action: Allow
    Priority: Default (0 - Lowest)
    Packet Direction: Incoming

    Frame Type: Default (IP)
    Protocol:

    TCP PACKET SOURCE
    IP: Default (Any)
    MAC: Default (Any)
    Port: Port List: Remote Desktop

    SPECIFIC FLAGS
    Any Flags
  5. Click OK.
  6. Click Save to apply the changes made.
  7. Still in the DSM console, go to the Computers section and do the following:
    • For Deep Security 8.0 and below: Update the server by right-clicking on it and selecting Actions > Update Now.
    • For Deep Security 9.0: Update the server by right-clicking on it and selecting Actions > Send Policy.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055442
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