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Unable to perform a Remote Desktop connection to the server in Deep Security

    • Updated:
    • 10 May 2018
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
Summary

A machine where Deep Security Agent (DSA) is installed hangs and cannot perform a Remote Desktop connection to the server. However, if the Deep Security Agent is stopped or the assigned Security Profile is removed, the machine can successfully connect to the server using Remote Desktop.

Details
Public

To connect to the server via Remote Desktop with the Deep Security Agent enabled:

  1. Log in to the Deep Security Manager console.
  2. Select Security Profiles and double-click the security profile assigned to the server.
  3. Go to Policies tab > Common Objects > Rules > Firewall Rules.

    Firewall Rules

  4. If required, edit the port list.
    1. Navigate to Lists > Port Lists > Remote Desktop.

      Port List

    2. Change or add the port number.

      Remote Desktop settings

  5. Create a new firewall rule with the following settings:

    Name: Any
    Description: Any

    Action: Allow
    Priority: Default (0 - Lowest)
    Packet Direction: Incoming

    Frame Type: Default (IP)
    Protocol:

    TCP PACKET SOURCE
    IP: Default (Any)
    MAC: Default (Any)
    Port: Port List: Remote Desktop

    SPECIFIC FLAGS
    Any Flags

  6. Click OK.
  7. Click Save to apply the changes made.
  8. Still in the Deep Security Manager console, go to the Computers section and update the server by right-clicking on it and selecting Actions > Send Policy.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055442
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