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Removing inactive Security Agents (CSA) from the Worry-Free Business Security (WFBS) console

    • Updated:
    • 6 Apr 2021
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Standard 10.0
    • Platform:
Summary

When you use the SA uninstallation program to remove the agents from a client, the program automatically notifies the Security Server to remove the client icon from the Security Groups Tree to show that the client no longer exists.

However, if the SA is removed using other methods, such as reformatting the computer hard drive or manually deleting the client files, the Security Server will be unaware of the removal and will display the SA as inactive. Also, if you unload or disable the agent for an extended time, the Security Server still displays the SA as inactive.

Details
Public

To remove inactive agents and display active agents only:

  1. Log on to the WFBS console.
  2. Go to Administration > Global Settings.
  3. Click the System tab.
  4. Tick the Enable automatic removal of inactive Security Agent check box.
    This automatically removes the clients that have not contacted the Security Server for a specified number of days.
  5. Specify your preferred number of days from the Automatically remove a Security Agent if inactive for <x> days drop-down list.
    The value you specified will be the number of days that a client is allowed to be inactive before it is removed from the WFBS console.
  6. Click Save.
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Rating:
Category:
Configure; Troubleshoot
Solution Id:
1055584
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