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Reinstalling the Server's console while still retaining the server-client communication in Worry-Free Business Security (WFBS)

    • Updated:
    • 8 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Datacenter Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Enterprise
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows NT 4.0 Server
    • Windows NT 4.0 Workstation
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

If you uninstall the WFBS console and then reinstall it, the clients will not communicate with the console and will show as offline in the console. This happens because, during every new installation of the console, the client local server port number on the server is chosen in random and may not match the client local server port on the clients.

Details
Public
 
This procedure is only applicable for same box installation of the Security Server.

To retain the communication between the server and the clients when reinstalling the WFBS console:

  1. Open the ..\Program Files\Trend Micro\Security Server\PCCSRV\ofcscan.ini file using a text editor such as Notepad, and note the values of the following entries:
    • Master_DomainName
    • Master_DomainPort
    • Client_LocalServer_Port
  2. Go to Services and stop the Trend Micro Security Server Master Service.
  3. Go to ..\Program Files\Trend Micro\Security Server\ and copy the DBBackup folder to your Desktop.
  4. Go to the ...\PCCSRV folder and create a backup of the HTTPDB folder.
  5. Uninstall the Security Server via Add/Remove Programs.

    If you cannot remove the Security Server, refer to the article: Manually uninstalling the Security Server of Worry-Free Business Security (WFBS).

  6. Reinstall the Security Server.

    For WFBS 8.0

    For WFBS 9.0

    During reinstallation, select the Custom Install method and take note of the ff. information:

    • Server = Master_DomainName
    • Server Port = Master_DomainPort
    • Security Agent Port = Client_LocalServer_Port

    Once the installation is complete, the clients will automatically communicate back to the server after a few minutes.

  7. If you would like force the clients to instantly register to the server, you can do any of the following:
    • Unload/reload the agent
    • Reboot the PC
    • Go to Services and restart the Security Agent Listener Service

    If the database is not corrupted, proceed to the next step.

    If the database is corrupted, stop in this step and contact Technical Support.

  8. To instantly restore the settings and clients:
    1. Stop the Trend Micro Security Server Master Service.
    2. Go to ..\Program Files\Trend Micro\Security Server\PCCSRV and replace the current HTTPDB with the one you copied from the old security server in Step 4.
    3. Restart the Trend Micro Security Server Master Service.

      The console should be once again populated and with all the groupings and settings restored, including the MSA.

Premium
Internal
Rating:
Category:
Configure; Install; Uninstall; Migrate
Solution Id:
1055589
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