If uninstalling the WFBS Security Server from the Control Panel does not work, you can perform a manual uninstallation instead.
To manually remove the Security Server:
- On the Security Server, open Windows Services and stop the following services:
- Trend Micro Security Server Primary Service
- Trend Micro Smart Scan Service
- Trend Micro Plug-in Manager
- Open a command prompt window and go to the directory where the Security Server programs are installed.
Example: C:\Program Files\Trend Micro\Security Server\PCCSRV
- Enter these commands:
SVRSVCSETUP -uninstall_PLM (This removes the Trend Micro Plug-in Manager Service.)
SVRSVCSETUP -uninstall (This removes the Trend Micro Security Server Primary Service.) - Disable sharing of the ..\PCCSRV folder.
- Go to ..\Program Files\Trend Micro\Security Server.
- Right-click the PCCSRV folder, then select Properties.
- Under the Sharing tab, select Do not share this folder.
- Click Apply.
- Using Windows Explorer, go to the directory where the Security Server programs are installed and manually delete all files and directories.
- From the Windows Start menu, delete the program group Trend Micro Worry Free Business Security.
- Go to Start > Trend Micro Worry-Free Business Security.
- Right-click Trend Micro Worry-Free Business Security and select Delete.
- Open the Registry Editor.
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Delete one of the following registry hives:
- For 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
- For 64-bit OS: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
- Delete the Security Server shortcut on your Desktop.
If this procedure fails, contact Trend Micro Technical Support for help in uninstalling the Security Server.