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"Service Unavailable" error when accessing the Worry Free Business Security (WFBS) console on Windows 2008

    • Updated:
    • 9 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2012 Enterprise
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary

You get the following error when opening the WFBS console:

Service Unavailable
HTTP Error 503. The service is unavailable
Smart Scan Unavailable

 

  • Error 503
is a non-customizable error, which means that the server is currently unable to process the request.

 

Details
Public

There are instances that the Application Pool unexpectedly stops and does not restart automatically. As a result, you will get the 503: Service Unavailable error.

To resolve the issue, do either of the following:

Option I:

  1. Click Start > Run.
  2. Enter "cmd" and click OK.
  3. From the command prompt, enter the following command to start the application pool: 
    %windir%\system32\inetsrv\appcmd start apppool OsceAppPool

Option II:

  1. Open Internet Information Services (IIS) Manager.
  2. Go to Application Pool.
  3. Start OsceAppPool.
  4. Click Advanced Settings.

  5. Make sure that Start Automatically is set to True.

If the procedures fail, send the following to Trend Micro Technical Support:

  • CDT log generated on the WFBS server
  • Copy of the IIS log
  • Copy of %windir%\system32\LogFiles\HTTPERR\httperrx.log
  • If you are using IIS 7: ..\Inetpub\wwwroot\logfiles\W3SVCnumber\exyymmdd.log

where:

  • "number" = the site ID for the OfficeScan website
  • "yymmdd" = the date the log file is created or modified.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1055812
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