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Messaging Security Agent (MSA) is not updating in Worry-Free Business Security (WFBS)

    • Updated:
    • 9 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Web Server Edition
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Premium Add-on
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 8 32-bit
    • Windows 8 64-bit
Summary

When restarting the Trend Micro Messaging Security Agent Master Service or trying to add it in the Worry-Free Business Security (WFBS) console, you notice that the "IsRegistered" value on the registry is changing from "1" to "0".

Details
Public

This issue may occur when the Exchange Server is not able to see the Security Server because the Security Server failed to get the correct WinHttp proxy settings.

To resolve the issue, configure WinHTTP for using ProxyCfgServer by following this Microsoft article: You may need to run the Proxycfg tool for ServerXMLHTTP to work.

Premium
Internal
Rating:
Category:
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Solution Id:
1055825
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