Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Changing the uninstallation password of the Client/Server Security Agent (CSA) in Worry-Free Business Security (WFBS)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
Summary

If you forgot the password for uninstalling the CSA, you can change it using the WFBS console.

Details
Public

To change the password:

  1. Log on to the WFBS console.
  2. Go to Preferences > Global Settings > Desktop/Server.
  3. Under Agent Uninstallation section, select Require a password for the client user to uninstall Client/Server Security Agent.
  4. Type the new password for uninstalling the CSA.
  5. Click Save. The Security Agent should have the new password in one minute.
    To force the update on the Security Agent, do one of the following:
    • From the client computer, open command prompt and run the following:

      \\<WFBS server name>\ofcscan\autopcc.exe

    • Right-click the Security Agent icon on the system tray and select Update Now.
Premium
Test Now
Internal
Rating:
Category:
Configure; Troubleshoot; Uninstall
Solution Id:
1055942
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles