Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Disabling the Security Agents (SA) self-protection in Worry-Free Business Security (WFBS)

    • Updated:
    • 15 Apr 2021
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Standard 10.0
    • Platform:
Summary

SA self-protection is a feature that prevents malicious programs from modifying or terminating essential components of the SA on 32- or 64-bit operating systems. This feature is enabled by default.

You can disable this feature when:

  • You want to manually stop/start/restart the SA services
  • You want to kill SA processes
  • Troubleshooting
 
You need to enable self-protection again once you have completed your purpose/procedure.
 
Details
Public

To disable the client self-protection feature:

  1. Log in to the WFBS console.
  2. Go to the Devices tab.
  3. On the left pane, select the specific group of the computers.
  4. Click Configure Policy > Agent Privileges.
  5. Scroll down and look for the Client Security section, then untick the Prevent users or other processes from modifying Trend Micro program files, registries and processes option.
  6. Click Save. The Security Agent will automatically get the update.

 

Leaving the Client Self-protection disabled poses a risk for the system's security. It is highly recommended that the Self-Protection is re-enabled. To do this, tick the Prevent users or other processes from modifying Trend Micro program files, registries and processes option again.

To force the update on a Security Agent, do either of the following:

  • Right-click the Security Agent icon on the system tray, and select Update Now.
  • Open command prompt and run the following: \\<wfbs server name>\Ofcscan\autopcc.exe -f -u -v
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1055975
Feedback
Did this article help you?

Thank you for your feedback!


*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.