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Getting timeout error message when logging to the Worry-Free Business Security (WFBS) console

    • Updated:
    • 11 Nov 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
Summary

Know what to do when you encounter a timeout error message when you log in to the console of WFBS.

Details
Public

The issue usually happens due to one of the following reasons:

  • Corrupted WFBS virtual website

    To resolve this issue, follow any of these solution articles:

  • Permission issue

    To check if you have permission issues, follow the steps below:

    1. Open IIS manager.
    2. Select Web Sites.
    3. Right-click Officescan, then select Properties.
    4. Click on the Directory Security tab.
    5. Under Authentication and access control section, click Edit.
    6. Under the Enable anonymous access section, put "administrator" as the user name and password. On the pop-up box that appears, retype the password.

       
    7. Click OK to close the window.
    8. Check if the issue still occurs, then do one of the following:
      • If the issue was resolved, check the permission for the files and folders for the group "IUSR_<hostname>" or  for "Everyone" (IUSR_<hostname> belongs to this group by default): 
        1. Go to ..\Trend Micro\Security Server.
        2. Right-click each folder and select Properties.
        3. Click on the Security tab.
        4. Make sure that "IUSR_<hostname>" or "Everyone" has "Read" and "Execute" permissions for the PCCSRV folder and all its subdirectories, EXCEPT for the following:
          • ../PCCSRV/Download and its subfolders - Read only
          • ../PCCSRV/HTTPD and its subfolders  - No permissions 
          • ../PCCSRV/Private and its subfolders - No permissions 
          • ../PCCSRV/TEMP and its subfolders - Read, Write, Execute, Delete
          • ../PCCSRV/Virus and its subfolders - Read and Write
          • ../PCCSRV/Web/ and its subfolders - Read only EXCEPT for the following:
            • ../PCCSRV/Web_console/CGI and its subfolders - Read and Execute
            • ../PCCSRV/Web_console/Clientinstall and its subfolders - Read, Write, Delete, and Execute
            • ../PCCSRV/Web_console/RemoteInstallCGI and its subfolders - Read, Write, Delete, and Execute
            • ../PCCSRV/Web_console/Clientinstall and its subfolders - Read, Write, Delete, and Execute
            • ../PCCSRV/Web_Smb/Web/ - Read only 
            • ../PCCSRV/Web_Smb/Web_console/ - Read only../PCCSRV/Web_Smb/Web_console/HTML and its subfolders - Read only

If the issue is still not resolved, contact Trend Micro Technical Support and provide the results for each step of the procedure.

 
To set the original user again to access the WFBS virtual website, follow the solution that applies to you:
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1056097
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