You are adding a new keyword expression to match your content filtering. When you save the keyword, you get the error message:
Click image to enlarge.
"Unable to update Keyword List in database"
The error message appears when your keyword expressions have reached the 16K limit of the HES database. As a workaround, you need to create a new list of keyword expressions, and then add this new list to your content filtering.
- Log in to the HES console.
-
For North America / Latin America / Asia Pacific:
-
For Europe / Middle East / Africa:
-
- Click the Policy tab and choose the rule where you will edit the keyword expression.
-
Select the portion of the email to be scanned for content. The options are:
- Subject
- Body
- Specified header
- Attachment
-
After selecting the options to be scanned for content, click keyword expressions on the right side of your selection.
Click image to enlarge.
-
If the keyword expression matches, click Add to move the new keyword to the “Selected” list.
Click image to enlarge.
-
Provide a List name and add the new keyword/regular expression you wish to add, and then click Save.
Click image to enlarge.
-
Locate the new List name then click Add to move it on the "Selected" list. Click Done.
Click image to enlarge.
