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"Unable to update Keyword List in database" appears when adding or deleting Keyword Expressions in Hosted Email Security or Trend Micro Email Security

    • Updated:
    • 12 Apr 2021
    • Product/Version:
    • Hosted Email Security All
    • Trend Micro Email Security All
    • Platform:
    • N/A
Summary

You are adding a new keyword expression to match your content filtering. When you save the keyword, you get the error message "Unable to update Keyword List in database".

The error message appears when your keyword expressions have reached the 16K limit of Hosted Email Security (HES) or Trend Micro Email Security (TMEMS) database.

Details
Public

As a workaround, you need to create a new list of keyword expressions, and then add this new list to your content filtering.

Follow the procedure for your product:

  1. Log in to the Hosted Email Security console.
  2. Click the Policy tab and choose the rule where you will edit the keyword expression.
  3. Select the portion of the email to be scanned for content. The options are:

    • Subject
    • Body
    • Specified header
    • Attachment
  4. After selecting the options to be scanned for content, click keyword expressions on the right side of your selection.

    Click keyword expressions

  5. If the keyword expression matches, click Add to move the new keyword to the “Selected” list.

    Body Keyword Expressions

  6. Provide a List name and add the new keyword/regular expression you wish to add, and then click Save.

    Edit Keyword Expression Category

  7. Locate the new List name then click Add to move it on the "Selected" list. Click Done

    Locate the new List name then Add

  1. Log in to the Trend Micro Email Security console.
  2. Go to the Inbound or Outbound Protection tab and select Content Filtering and choose where you will edit the keyword expression.
  3. Select the portion of the email to be scanned for content. The options are:
    • Subject
    • Body
    • Specified header
    • Attachment
  4. After selecting the options to be scanned for content, click keyword expressions on the right side of your selection.

  5. If the keyword expression matches, click Add to move the new keyword to the “Selected” list.

  6. Provide a List name and add the new keyword/regular expression you wish to add, and then click Save.

  7. Locate the new List name then click Add to move it on the "Selected" list. Click Done.

Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1056121
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