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Unable to install PortalProtect 2.1 on Windows 2008 R2 with MOSS 2013

    • Updated:
    • 23 May 2014
    • Product/Version:
    • PortalProtect 2.0
    • PortalProtect 2.1
    • Platform:
    • Windows 2008 Standard Server Edition 64-bit
Summary
You cannot install PortalProtect on Windows 2008 R2. The installation log file records the following even if the user is db_owner:
Unable to connect to the PortalProtect configuration database or user does not have sufficient permission. Refer to the Installation Guide for requirements.
Details
Public
The PortalProtect 2.1 setup is a 32-bit program and it cannot detect 64-bit SQL alias.
When a client tries to connect SQL Server with alias, the SQL Server will check whether the client is a 32-bit or a 64-bit program. If the client is a 32-bit program, it will look up 32-bit alias list and find the corresponding connection settings. Otherwise, it will get the settings from 64-bit alias list. Therefore, the alias interpretation is done by the SQL Server.
The PortalProtect setup program cannot be configured to detect or read 64-bit alias. After installation on 64-bit machine, the PP_Master service is a 64-bit program and will use the 64-bit alias to connect to the SQL Server.
If you want to install PortalProtect with SQL alias, you need to configure both 32-bit and 64-bit alias. It is a limitation of the current PortalProtect installation framework. Please add both 32-bit and 64-bit alias to install PortalProtect:
  • To configure 64-bit alias, use C:\Windows\System32\cliconfg.exe
  • To configure 32-bit alias, use C:\Windows\SysWOW64\cliconfg.exe
Premium
Internal
Rating:
Category:
Install
Solution Id:
1056196
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