Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Downloading files from SafeSync for Business

- Updated:
- 26 Jan 2017
- Product/Version:
- SafeSync for Business 5.1
- Platform:
- Macintosh Leopard
- Macintosh Lion
- Macintosh Snow Leopard
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8 RT
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional

Summary

Learn how to download files or folders simultaneously in SafeSync for Business (SSFB).

Details

For instructions on how to download files or folders, choose your operating system below:

Windows XP, Vista and 7

Do any of the following:
- Select multiple files to download by holding down the CTRL key and clicking each file or folder.
- Mark the files and folders you want to download.
Right-click any file, and then select Download the selected items.
Select the destination folder, and then click OK.

You need to have Java installed on your computer to download multiple files and folders at the same time. If you need more help, check this article: Enabling Java on your computer for Trend Micro SafeSync

Windows 8

Open SafeSync from the Start Screen.
Sign in using your Trend Micro Account (MyAccount) credentials.
Look for the file that you want to download.
Right-click the file to be downloaded.
Click the Download button.
Once the download is completed, the file will appear on SafeSync's main console.

Rating:

Category:

Configure

Solution Id:

1056277

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.