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Whitelisting an external domain or email address in Hosted Email Security (HES)

    • Updated:
    • 16 Aug 2016
    • Product/Version:
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary

This article tells you the steps on how to whitelist a particular trusted domain or email address in HES that is sending emails to your domain.

Details
Public

To whitelist a domain or email address:

  1. Log on to the HES console.
  2. Click Inbound ProtectionApproved Senders.
  3. Add the domain or email address you wish to whitelist and click Approve Sender.
  4. Add the domain or email address you wish to whitelist and click Add to List.

    Valid formats:

    *@example.com
    *@server.example.com
    *@*.example.com

    Invalid formats:

    *@*
    *@*.com
    name@*.example.com

    Add to List

    Click image to enlarge.

     
    The Approved Senders list will only bypass the Spam rules of HES. If you want to bypass all the other Policy rules then proceed with steps below Read the important details of this procedure on step 12.
  5. Click Inbound Protection > Policy > Add.

    Inbound Protection: Policy

  6. Click Recipients and Senders and add your managed domain(s) then click Submit.

    Add managed domains

  7. Click Sender and add the sending email address/domain then click Submit.

    Add sending email address or domain

  8. Click Scanning Criteria > No Criteria.

    Tick No Criteria option

  9. Click OK on the message that pops up on your screen.

    Click OK to build a rule that will always trigger

  10. Go to Actions, under Intercept section select Deliver now.

    Select Deliver now option

    Use the "Deliver Now" action when you need to deliver emails immediately. When this action takes effect, HES delivers the emails without executing any more rules for the affected email.

     
    The "Deliver now" action is not recommended for use as the only action. If "Deliver now" is the only action for spam mail, all the emails will be delivered to your recipients as if there was no spam filter in place.

    If you use "Deliver now" with a virus rule, make sure that you also have a "Delete" action for the virus rule. The "Delete" action takes higher priority than "Deliver now". This means that the email will be deleted first before terminating the rule.

    If you chose "Deliver now" as the only action for a virus rule, mails containing viruses will go through unblocked.

  11. Name the rule you created and save it.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1056393
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