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Identifying and resolving performance-related issues caused by the Behavior Monitoring and Device Control

    • Updated:
    • 2 Aug 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard 64-bit
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Datacenter R2
    • Windows 2012 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

This article discusses how you can use the Trend Micro Performance Tuning Tool (TMPerfTool) to address performance issues related to Behavior Monitoring and Device Control.

 
Details
Public

Performance dropping is more complex than the software blocking issue. You can use TMPerfTool.exe to find the high-loading running process and add it to the Behavior Monitoring Exception List or contact Trend Micro Technical Support for further assistance.

To use the TMPerfTool:

  1. Download and unzip the TMPerfTool file located in the links below:
  2. Place the TMPerfTool.exe file in the same folder as the TMBMCLI.dll file. Usually, TMBMCLI.dll is in the main folder of products.
    Examples:
    • Trend Micro Internet Security's default installation folder is %ProgramDir%\Trend Micro\Internet Security.
    • Worry-Free Business Security's default installation folder is %ProgramDir%\Trend Micro\Client Server Security Agent.
    • OfficeScan's default installation folder is %ProgramDir%\Trend Micro\OfficeScan Client.
  3. Right-click TMPerfTool.exe and select Run as administrator.
  4. Click Analyze. The Trend Micro Performance Tuning Tool will start to monitor the CPU usage and event loading.

    If a red highlighted row appears, it means that the Trend Micro Performance Tuning Tool found a system-intensive process. In the example below, the process is mspdbsrv.exe.

  5. Select the highlighted row and then click the plus (+) button to add this process the exception list.

  6. Verify the CPU usage. Do one of the following:
    • If the performance did not improve, click the Undo button to undo all the changes. Select another highlighted process.
    • If the performance improved, select the process and then click the minus (-) button. If the CPU usage increases again, then you have found the system-intensive application.

      To resolve the issue:

      1. Add it to the product’s Behavior Monitoring Exception List. Please refer to the respective product’s Administrator's Guide for more details.
      2. Contact Trend Micro Technical Support and provide the information below:
        1. Take note of the name of the application.
        2. Click Stop.
        3. Click the Export button and then save the XML file in a specified folder.
        4. Pack the XML file report, high I/O process name, and screenshot.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1056425
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