Identifying and resolving performance-related issues caused by the Behavior Monitoring and Device Control

Performance dropping is more complex than the software blocking issue. You can use TMPerfTool.exe to find the high-loading running process and add it to the Behavior Monitoring Exception List or contact Trend Micro Technical Support for further assistance.

To use the TMPerfTool:

1. Download and unzip the TMPerfTool file located in the links below:
   • For 32-bit
   • For 64-bit
2. Unload the Security Agent.
3. Place the TMPerfTool.exe file in the same folder as the TMBMCLI.dll file. Usually, TMBMCLI.dll is in the main folder of products.
   Examples:
   • Trend Micro Internet Security's default installation folder is %ProgramDir%\Trend Micro\Internet Security.
   • Worry-Free Business Security's default installation folder is %ProgramDir%\Trend Micro\Client Server Security Agent.
   • OfficeScan's default installation folder is %ProgramDir%\Trend Micro\OfficeScan Client.
4. Right-click TMPerfTool.exe and select Run as administrator.

5. Click Analyze. The Trend Micro Performance Tuning Tool will start to monitor the CPU usage and event loading.

   

   If a red highlighted row appears, it means that the Trend Micro Performance Tuning Tool found a system-intensive process. In the example below, the process is mspdbsrv.exe.

   

6. Select the highlighted row and then click the plus (+) button to add this process the exception list.

   

7. Verify the CPU usage. Do one of the following:
   • If the performance did not improve, click the Undo button to undo all the changes. Select another highlighted process.
   • If the performance improved, select the process and then click the minus (-) button. If the CPU usage increases again, then you have found the system-intensive application.

     To resolve the issue:

     1. Add it to the product’s Behavior Monitoring Exception List. Please refer to the respective product’s Administrator's Guide for more details.
     2. Contact Trend Micro Technical Supportand provide the information below:
        1. Take note of the name of the application.
        2. Click Stop.
        3. Click the Export button and then save the XML file in a specified folder.
        4. Pack the XML file report, high I/O process name, and screenshot.