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Control Manager (TMCM) installation process crashes when installing CCGI

    • Updated:
    • 10 Feb 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
Summary

This article tells you what to do when the TMCM installation process crashes during CCGI installation. 

Details
Public

The TMCM installation process crashes during CCGI installation because, by default, TMCM installation process creates installation logs under the root drive.

To indicate the failure, the following appears in the ccgi_install.log under the root drive:

[08/24/10-14:07:30][CCGICA Dll] succeed to updatePrivilege
[08/24/10-14:07:30][CCGICA Dll] GetShortPathName failed 131
[08/24/10-14:07:30][CCGICA Dll] C:\PROGRA~1\Trend Micro\COMMON\ccgi
[08/24/10-14:07:30][CCGICA Dll] Try to select a path including no space character to
install product
[08/24/10-14:07:30][CCGICA Dll] failed to configure Tomcat
[08/24/10-14:07:30][CCGICA Dll] Error! I_CCGI CA return error 0.
[08/24/10-14:07:30][CCGICA Dll] Status:103 Key18:Failed to install CCGI.

The "GetShortPathName failed 131" indicates that the 8.3 format may not be enabled on the server where TMCM is being installed. To confirm:

  1. Open a command prompt.
  2. Change the directories to ..\Program Files.
  3. Run "dir /X". A list of all the directories will appear. Any folder with more than 8 characters should also have an 8.3 format:

To resolve this issue, enable the 8.3 (also known as 8dot3) format:

  1. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem.
  3. Modify the "NtfsDisable8dot3NameCreation" key and set its value to "0".
  4. Close the Registry Editor.
  5. Reboot the server for the changes to take effect.
  6. Delete and recreate the Trend Micro folder.
  7. Start the TMCM setup. TMCM should now successfully install.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1056505
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