Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enabling roaming mode from the server console in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
Summary

This setting is useful for clients/agents that are disconnected from the OfficeScan server. When in Roaming Mode, the clients will take the updates directly from the Trend Micro ActiveUpdate server rather than from the internal OfficeScan server.

 
In OfficeScan XG, Roaming Mode is referred to as Independent Mode.
Details
Public

To enable Roaming Mode/Independent Mode:

 
If the client is already set to Roaming Mode, make sure to disable it first and then connect the client back to the OfficeScan server to synchronize the changes after the procedure below.
  1. Log on to the OfficeScan server console.
  2. Go to Networked Computers > Client Management or Agents > Agent Management.
  3. Select the domain, group, or machine of the remote/roaming clients and then click Settings > Privileges and other Settings.
  4. Under Privileges, tick the Enable roaming checkbox.
  5. Under Other Setting, select the following options:
    • Clients download updates from the Trend Micro ActiveUpdate Server or OfficeScan agents download updates from the Trend Micro ActiveUpdate Server.
    • Enable scheduled update or Enable schedule-based updates on OfficeScan agents.
  6. Click Apply to All Clients or Apply to All Agents.
     
    This does not enable the Roaming Mode on the clients, but adds a new option in the client console to enable Roaming Mode.
  7. To enable the Roaming Mode, client users need to right-click the client console and then select "Enable roaming mode".

The client icon appearance will change after Roaming Mode is enabled.

 
When in Roaming Mode, clients can only update components from the OfficeScan server. Roaming clients cannot send logs to the server. The OfficeScan server cannot manage the roaming clients. This includes initiating tasks and deploying client settings.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1056544
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.