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Unloading the Security Agent of Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 3 May 2021
    • Product/Version:
    • Worry-Free Business Security Services 6.7
    • Platform:
Summary

You can do this procedure when:

  • You want to stop the Security Agent from running.
  • You want to reload the Security Agent.
  • Troubleshooting Security Agent issues.
 
Unloading the Security Agent means your computer is unprotected from malicious programs.
 
Details
Public

To unload the Security Agent:

  1. Right-click the Security Agent icon on your Windows system tray.
  2. Select Exit Security Agent.

    Exit Security Agent

    If prompted, enter the password to unload Security Agent.

    enter password

     

    To reload the Security Agent, click Start > Programs > Trend Micro Security Agent > Security Agent.

     

To unload the Worry-Free agent:

  1. Open CLI.
  2. Navigate to the Security Agent installation folder first.
    (e.g. cd C:\Program Files (x86)\Trend Micro\Security Agent)
  3. To unload the Security Agent, use the command below:
    pccntmon -n <unload_password>
     
    To reload the Security Agent, use the following command:
    pccntmon
     

To make sure that the Security Agent is unloaded, open the Microsoft Windows Services console (services.msc) and stop the following services:

  • Trend Micro Application Control Service (Agent)
  • Trend Micro Common Client Solution Framework
  • Trend Micro Endpoint Sensor Engine Wrapper (Applicable for WF-XDR)
  • Trend Micro Endpoint Sensor Service (Agent) (Applicable for WF-XDR)
  • Trend Micro Security Agent
  • Trend Micro Security Agent Listener
  • Trend Micro Security Agent RealTime Scan
  • Trend Micro Unauthorized Change Prevention Service

After 5-10 minutes, the Security Agent's status will appear as "Offline" in the web Dashboard.

Offline status

For intructions to unload the Security Agent on macOS, refer to Loading or unloading the Worry-Free Business Security Services (WFBS-SVC) Mac Security Agent in OS X

Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1056579
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