Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unloading the Security Agent of Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 1 Sep 2018
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 6.1
    • Worry-Free Business Security Services 6.2
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services for Dell 5.6
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary

You can do this procedure when:

  • You want to stop the Security Agent from running.
  • You want to reload the Security Agent.
  • Troubleshooting.
 
Unloading the Security Agent means your computer is unprotected from malicious programs.
Details
Public

To unload the Security Agent:

  1. Right-click the Security Agent icon on your Windows system tray.
  2. Select Exit Security Agent. If prompted, enter the password to unload the Security Agent.

    Click Exit Security Agent

    After fifteen minutes, the Security Agent's status will appear as "Offline" in the web portal. 

    Client with Offline status 

If you want to reload the Security Agent:

Click Start > Programs > Trend Micro Security Agent > Security Agent.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1056579
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles