Summary
You are not able to successfully install the Security Agent for Mac in WFBS because you tried to install the agent in one of the following scenarios:
- You launched the installation package (tmsminstall.mpkg.zip) using an archiving tool that is not built-in on the Mac computer.
- You used an unsupported command (such as "unzip") issued from a command line tool to launch the installer.
Details
The above-mentioned scenarios may corrupt the extracted installation files.
To resolve the issue:
Option I
Remove the extracted folder (tmsminstall.mpkg) and then launch the installation package again using a built-in archiving tool such as Archive Utility.
You can also launch the package from the command line by using the following command:
ditto -xk tmsminstall.mpkg.zip <destination folder>
Option II
Set the correct permission to execute tmsminstall.mpkg.
- Open the Terminal utility.
- Change to the directory where tmsminstall.mpkg is located.
- Type the following:
$ chmod +x
tmsminstall.mpkg\Contents\Resources\integritycheck - Retry the installation.
If the issue persists, collect the debug log generated from the Mac computer and submit it to Trend Micro Technical Support.
