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Failed installation of the Security Agent for Mac in Worry-Free Business Security (WFBS)

    • Updated:
    • 1 Mar 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Macintosh Leopard
    • Macintosh Snow Leopard
    • Macintosh Tiger
Summary
You are not able to successfully install the Security Agent for Mac in WFBS because you tried to install the agent in one of the following scenarios:
  • You launched the installation package (tmsminstall.mpkg.zip) using an archiving tool that is not built-in on the Mac computer.
  • You used an unsupported command (such as "unzip") issued from a command line tool to launch the installer.
Details
Public
The above-mentioned scenarios may corrupt the extracted installation files.
To resolve the issue:
Option I
Remove the extracted folder (tmsminstall.mpkg) and then launch the installation package again using a built-in archiving tool such as Archive Utility.
Archive utility app
You can also launch the package from the command line by using the following command:
ditto -xk tmsminstall.mpkg.zip <destination folder>
Option II
Set the correct permission to execute tmsminstall.mpkg.
  1. Open the Terminal utility.
  2. Change to the directory where tmsminstall.mpkg is located.
  3. Type the following:
    $ chmod +x
    tmsminstall.mpkg\Contents\Resources\integritycheck
  4. Retry the installation.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1056628
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