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Resolving CGI errors that occur when accessing the Worry-Free Business Security (WFBS) console

    • Updated:
    • 17 Dec 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

When you access the WFBS console, you may encounter the following errors:

  • "CGI initialized failed..no session information"
  • IIS log shows error code 400 for CGI files
Details
Public

To resolve the issue, manually reconstruct the Security Server's database or website. To reconstruct the database, refer to this solution article: How to recreate the HTTPDB database in WFBS.

If the issue persists, follow the procedures in the following solution articles that apply to you:

If the issue still persists, contact Trend Micro Technical Support and provide the following:

  • Case Diagnostic Tool (CDT) log for Other Functionality Issues generated on the WFBS server.
     
    For instructions on how to get this, refer to this solution: How to use the CDT to collect all the information needed by Trend Micro Technical Support.
  • Copy of the IIS log:
    • For IIS 7.0/7.5, this is the ..\Inetpub\wwwroot\logfiles\W3SVCnumber\exyymmdd.log
    • For IIS 6.0, this is the %windir%\System32\LogFiles\W3SVCnumber\exyymmdd.log

      where:

      • number is the site ID for the Smart Scan website.
      • yymmdd is the date the log file was created or modified.
     
    For further troubleshooting, refer to the MS IIS debugging article: Log Files for a Web Site <logFile>.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade
Solution Id:
1056707
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