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"Unable to uninstall the plug-in program" shows when uninstalling the Plug-in Manager of Worry-Free Business Security (WFBS) 7.0

    • Updated:
    • 22 Aug 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
The following message appears when uninstalling the plug-in program of WFBS:
Unable to uninstall the plug-in program. The uninstallation command for the plug-in program is missing in the registry key.
Details
Public
To resolve the issue:
  1. Open the Registry Editor (regedit.exe).
    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\service\AoS\ OSCE_Addon_Service_CompList_Version.
  3. Reset the value to "1.0.1000".
  4. Delete the plug-in program registry key.
    Example:
    HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfficeScan\service\AoS\OSCE_ADDON_xxxx
  5. Restart the Worry-Free Business Security Plug-in Manager service.
  6. Download and install the Plug-in Manager.
  7. Uninstall the Plug-in Manager.
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1056799
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