Manual removal of the Security for MAC Server - Worry-Free Business Security

Manually removing the Trend Micro Security for MAC Server

- Updated:
- 24 Nov 2016
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2003 Datacenter Server
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2003 Web Server Edition
- Windows 2008 Datacenter Server
- Windows 2008 Enterprise Server
- Windows 2008 Essential Business Server
- Windows 2008 Small Business Server
- Windows 2008 Standard Server Edition
- Windows 2008 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows XP Professional

Stop the Trend Micro Security server and Plug-in Manager services from the Microsoft Management console (services.msc).
- ActiveMQ for Trend Micro Security - (ActiveMQ4TMSM)
- Trend Micro Security (for Mac) - (TMSMMainService)
- SQL server - (TMSM)
- OfficeScan Plug-in Manager - (OfcAosMgr)
Remove the following from Control Panel > Add/Remove Programs:
- Java 6 Update 14
- Microsoft SQL Server 2005 Express (for Trend Micro Security)
  Note: Select “TMSM: Database Engine” to uninstall.
- Microsoft Visual C++ 2005 Redistributable
Open Registry Editor (regedit.exe ) and remove the following registry keys for the Trend Micro Security services:
Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/ActiveMQ4TMSM
- HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/TMSMMainService
- HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Trend Micro Security (for Mac)
You can also use the "sc" command to delete the service registry keys. Refer to the Microsoft article: How to create a Windows service by using Sc.exe.
Remove these registry entries:
- For 32-bit OS:
  - HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/TMSM
  - HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/OfficeScan/service/Aos
    /OSCE_ADDON_TMSM
  - HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
    /UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607}
  - HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
    /UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607}
  - HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Uninstall
    /{AA096B41
    -7254-4F59-9672-4BB31C3A6570}
- For 64-bit OS:
  - HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/TMSM
  - HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/OfficeScan /service/Aos/OSCE_ADDON_TMSM
  - HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
    /UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607}
  - HKEY_LOCAL_MACHINE/SOFTWARE/Classes/Installer/Products/{14B690AA-4527
    -95F4-6927-B43BC1A35607}
  - HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Microsoft/Windows
    /CurrentVersion/Uninstall/{AA096B41-7254-4F59-9672-4BB31C3A6570}
Modify the following registry keys:
- For 32-bit OS:
  HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/OfficeScan/service/AoS
  
  Key: OSCE_Addon_Service_CompList_Version
  Type: REG_SZ
  Value: 1.0.1000
- For 64-bit OS:
  HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/OfficeScan/service/AoS
  
  Key: OSCE_Addon_Service_CompList_Version
  Type: REG_SZ
  Value: 1.0.1000
Remove Trend Micro Security files/directories.
1. Go to the server installation folder and ensure that all files have been removed. The default folder path is C:\Program Files\Trend Micro\Security Server\Addon\TMSM.
2. Remove the Trend Micro Security installation packages:
  - C:\Program Files\Trend Micro\Security Server\PCCSRV\Download\enu\AddonSvcTMSM.zip
  - C:\Program Files\Trend Micro\Security Server\PCCSRV\Download\enu\AddonSvcTMSMAgent.zip
  Note: The "enu" folder stands for English. In other languages of TMSM, the folder name will change accordingly. Example: "jpn" for Japan, "fra" for French", "esp" for Spanish,"deu" for German, and "rus" for Russian.
Modify the server.ini file.
1. Open the server.ini file. The default location is C:\Program Files\Trend Micro\SecurityServer\PCCSRV\Download.
2. Set the version number of "Build" and "PA_Version" to 1000. See text in boldface below:
  [Info_462_10000_1_1]
       Version=1.5
       Build=1000
       Update_Path=product/enu/AddonSvcTMSMAgent.zip, ####
       PA_Version=1.5.1000
       Min=1.0
       Max=2.0
       Path=product/AddonSvcTMSM.zip, ######
Remove the Trend Micro Security database files/directories.
1. Obtain the value of HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/Instance Names/SQL/TMSM in registry. This value indicates the folder name where TMSM database is stored by SQL server.
2. Remove the file under "C:\Program Files\Microsoft SQL Server\" + "value of TMSMkey". The value would be something like MSSQL.X (where "X" is a number).
3. Go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/Instance Names/SQL and remove the string that has these values:
  Name: TMSM
  Type: REG_SZ
  Data: MSSQL.x
4. Remove HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/MSSQL.x.
5. Remove HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/TMSM.
Restart the computer.

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Manually removing the Trend Micro Security for MAC Server