- Stop the Trend Micro Security server and Plug-in Manager services from the Microsoft Management console (services.msc).
- ActiveMQ for Trend Micro Security - (ActiveMQ4TMSM)
- Trend Micro Security (for Mac) - (TMSMMainService)
- SQL server - (TMSM)
- OfficeScan Plug-in Manager - (OfcAosMgr)
- Remove the following from Control Panel > Add/Remove Programs:
- Java 6 Update 14
- Microsoft SQL Server 2005 Express (for Trend Micro Security)
Note: Select “TMSM: Database Engine” to uninstall.
- Microsoft Visual C++ 2005 Redistributable
- Open Registry Editor (regedit.exe ) and remove the following registry keys for the Trend Micro Security services:
Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/ActiveMQ4TMSM
- HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/TMSMMainService
- HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Trend Micro Security (for Mac)
You can also use the "sc" command to delete the service registry keys. Refer to the Microsoft article: How to create a Windows service by using Sc.exe. - Remove these registry entries:
- For 32-bit OS:
- HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/TMSM
- HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/OfficeScan/service/Aos
/OSCE_ADDON_TMSM - HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
/UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607} - HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
/UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607} - HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Uninstall
/{AA096B41
-7254-4F59-9672-4BB31C3A6570}
- For 64-bit OS:
- HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/TMSM
- HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/OfficeScan /service/Aos/OSCE_ADDON_TMSM
- HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
/UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607} - HKEY_LOCAL_MACHINE/SOFTWARE/Classes/Installer/Products/{14B690AA-4527
-95F4-6927-B43BC1A35607} - HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Microsoft/Windows
/CurrentVersion/Uninstall/{AA096B41-7254-4F59-9672-4BB31C3A6570}
- For 32-bit OS:
- Modify the following registry keys:
- For 32-bit OS:
HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/OfficeScan/service/AoSKey: OSCE_Addon_Service_CompList_Version
Type: REG_SZ
Value: 1.0.1000 - For 64-bit OS:
HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/OfficeScan/service/AoSKey: OSCE_Addon_Service_CompList_Version
Type: REG_SZ
Value: 1.0.1000
- For 32-bit OS:
- Remove Trend Micro Security files/directories.
- Go to the server installation folder and ensure that all files have been removed. The default folder path is C:\Program Files\Trend Micro\Security Server\Addon\TMSM.
- Remove the Trend Micro Security installation packages:
- C:\Program Files\Trend Micro\Security Server\PCCSRV\Download\enu\AddonSvcTMSM.zip
- C:\Program Files\Trend Micro\Security Server\PCCSRV\Download\enu\AddonSvcTMSMAgent.zip
Note: The "enu" folder stands for English. In other languages of TMSM, the folder name will change accordingly. Example: "jpn" for Japan, "fra" for French", "esp" for Spanish,"deu" for German, and "rus" for Russian.
- Modify the server.ini file.
- Open the server.ini file. The default location is C:\Program Files\Trend Micro\SecurityServer\PCCSRV\Download.
- Set the version number of "Build" and "PA_Version" to 1000. See text in boldface below:
[Info_462_10000_1_1]
Version=1.5
Build=1000
Update_Path=product/enu/AddonSvcTMSMAgent.zip, ####
PA_Version=1.5.1000
Min=1.0
Max=2.0
Path=product/AddonSvcTMSM.zip, ######
- Remove the Trend Micro Security database files/directories.
- Obtain the value of HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/Instance Names/SQL/TMSM in registry. This value indicates the folder name where TMSM database is stored by SQL server.
- Remove the file under "C:\Program Files\Microsoft SQL Server\" + "value of TMSMkey". The value would be something like MSSQL.X (where "X" is a number).
- Go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/Instance Names/SQL and remove the string that has these values:
Name: TMSM
Type: REG_SZ
Data: MSSQL.x - Remove HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/MSSQL.x.
- Remove HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/TMSM.
- Restart the computer.
Need More Help?
Create a technical support case if you need further support.
Manually removing the Trend Micro Security for MAC Server
-
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
-
- Platform:
- Windows 2003 Datacenter Server
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2003 Web Server Edition
- Windows 2008 Datacenter Server
- Windows 2008 Enterprise Server
- Windows 2008 Essential Business Server
- Windows 2008 Small Business Server
- Windows 2008 Standard Server Edition
- Windows 2008 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows XP Professional
Rating: |
Category: Uninstall |
Solution Id: 1056802 |
Thank you for your feedback!