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Manually removing the Trend Micro Security for MAC Server

    • Updated:
    • 6 May 2014
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows XP Professional
Summary
This solution article provides the procedure on how to manually remove the Trend Micro Security for Mac server.
Details
Public
  1. Stop the Trend Micro Security server and Plug-in Manager services from the Microsoft Management console (services.msc).
    • ActiveMQ for Trend Micro Security - (ActiveMQ4TMSM)
    • Trend Micro Security (for Mac) - (TMSMMainService)
    • SQL server - (TMSM)
    • OfficeScan Plug-in Manager - (OfcAosMgr)
  2. Remove the following from Control Panel > Add/Remove Programs:
    • Java 6 Update 14
    • Microsoft SQL Server 2005 Express (for Trend Micro Security)
      Note: Select “TMSM: Database Engine” to uninstall.
    • Microsoft Visual C++ 2005 Redistributable
  3. Open Registry Editor (regedit.exe ) and remove the following registry keys for the Trend Micro Security services:
    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
    • HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/ActiveMQ4TMSM
    • HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/TMSMMainService
    • HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Trend Micro Security (for Mac)
    You can also use the "sc" command to delete the service registry keys. Refer to the Microsoft article: How to create a Windows service by using Sc.exe.
  4. Remove these registry entries:
    • For 32-bit OS:
      • HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/TMSM
      • HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/OfficeScan/service/Aos
        /OSCE_ADDON_TMSM
      • HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
        /UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607}
      • HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
        /UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607}
      • HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Uninstall
        /{AA096B41
        -7254-4F59-9672-4BB31C3A6570}
    • For 64-bit OS:
      • HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/TMSM
      • HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/OfficeScan /service/Aos/OSCE_ADDON_TMSM
      • HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Installer
        /UserData/S-1-5-18/Products/{14B690AA-4527-95F4-6927-B43BC1A35607}
      • HKEY_LOCAL_MACHINE/SOFTWARE/Classes/Installer/Products/{14B690AA-4527
        -95F4-6927-B43BC1A35607}
      • HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Microsoft/Windows
        /CurrentVersion/Uninstall/{AA096B41-7254-4F59-9672-4BB31C3A6570}
  5. Modify the following registry keys:
    • For 32-bit OS:
      HKEY_LOCAL_MACHINE/SOFTWARE/TrendMicro/OfficeScan/service/AoS
      Key: OSCE_Addon_Service_CompList_Version
      Type: REG_SZ
      Value: 1.0.1000
    • For 64-bit OS:
      HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/TrendMicro/OfficeScan/service/AoS
      Key: OSCE_Addon_Service_CompList_Version
      Type: REG_SZ
      Value: 1.0.1000
  6. Remove Trend Micro Security files/directories.
    1. Go to the server installation folder and ensure that all files have been removed. The default folder path is C:\Program Files\Trend Micro\Security Server\Addon\TMSM.
    2. Remove the Trend Micro Security installation packages:
      • C:\Program Files\Trend Micro\Security Server\PCCSRV\Download\enu\AddonSvcTMSM.zip
      • C:\Program Files\Trend Micro\Security Server\PCCSRV\Download\enu\AddonSvcTMSMAgent.zip
      Note: The "enu" folder stands for English. In other languages of TMSM, the folder name will change accordingly. Example: "jpn" for Japan, "fra" for French", "esp" for Spanish,"deu" for German, and "rus" for Russian.
  7. Modify the server.ini file.
    1. Open the server.ini file. The default location is C:\Program Files\Trend Micro\SecurityServer\PCCSRV\Download.
    2. Set the version number of "Build" and "PA_Version" to 1000. See text in boldface below:
      [Info_462_10000_1_1]
           Version=1.5
           Build=1000
           Update_Path=product/enu/AddonSvcTMSMAgent.zip, ####
           PA_Version=1.5.1000
           Min=1.0
           Max=2.0
           Path=product/AddonSvcTMSM.zip, ######
  8. Remove the Trend Micro Security database files/directories.
    1. Obtain the value of HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/Instance Names/SQL/TMSM in registry. This value indicates the folder name where TMSM database is stored by SQL server.
    2. Remove the file under "C:\Program Files\Microsoft SQL Server\" + "value of TMSMkey". The value would be something like MSSQL.X (where "X" is a number).
    3. Go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/Instance Names/SQL and remove the string that has these values:
      Name: TMSM
      Type: REG_SZ
      Data: MSSQL.x
    4. Remove HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/MSSQL.x.
    5. Remove HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Microsoft SQL Server/TMSM.
  9. Restart the computer.
Premium
Internal
Rating:
Category:
Uninstall
Solution Id:
1056802
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