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Unable to start, stop, modify or kill OfficeScan processes, registry keys or services after upgrading

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

The following issues occur after upgrading OfficeScan:

  • Unable to start and/or stop some of the OfficeScan services because the option is grayed out
  • Unable to manually kill some of the OfficeScan processes via the Task Manager. For example, when you click End Process for tmlisten.exe, the process gives the error message"Access is Denied."
  • Making changes to the OfficeScan registry values under HKEY_LOCAL_MACHINE\Software\Trend Micro\PC-cillinNTCorp produces the error "Error writing the value's new contents."
Details
Public

OfficeScan 10.6

For OfficeScan 10.6, the Client Self-Protection feature is automatically disabled in all Windows server platforms. It is now applied to domains or to inpidual machines.

To configure the features in Client Self-Protection, do the following:

  1. Log in to the OfficeScan management console.
  2. Go to Networked Computers > Client Management.
  3. Select the domain or inpidual machines then click Settings > Privileges and Other Settings > Other Settings tab.
  4. Refer to the Client Self-Protection section on this page.

OfficeScan 11.0/XG

The Client Self-Protection feature is automatically disabled in all Windows server platforms. It is now applied to domains or to inpidual machines.

To configure the Client Self-Protection, do the following:

  1. Log in to the OfficeScan management console.
  2. Go to Agent > Agent Management.
  3. Select the domain or inpidual machines then click Settings > Privileges and Other Settings > Other Settings tab.
  4. Refer to the OfficeScan Agent Self-Protection section on the page.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1056818
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