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Security Agent icons and their meanings in Worry-Free Business Security (WFBS)

    • Updated:
    • 2 Feb 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Datacenter Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Home Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Storage Server
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
Summary

Learn the different types of Security Agent icons in WFBS and their descriptions. 

Details
Public

There are three types of Security Agent icons in WFBS based on the places where they are located:

Agent Tray Icons

The following Agent Icons will display on the client computer's Windows Task Bar:

IconMeaning
NormalStatus is normal.
Scan is running(Animated) This means that a scan is running, which can either be Conventional Scan or Smart Scan, or Manual Scan or Scheduled Scan.
Performing an updateThe Agent is performing an update.
Action is necessary

Action is necessary:

  • Realtime Scan is disabled.
  • Reboot is required in order to fully clean malware.
  • Reboot is required due to an updated engine.
  • Update is necessary.

Note: Open the agent main console to see what action is required.

The agent console flyover will open when you hover your mouse pointer over the small icon on the bottom right of the agent main console:

Agent Flyover Icons

The following table lists the Agent Console Flyover icons and their meanings:

FeatureIconMeaning
ConnectionConnected to the Security ServerConnected to the Security Server
Not connected to the Security ServerNot connected to the Security Server, but real-time scan is still running. The pattern file may not be up to date. Right-click the tray icon and click Update Now.
LocationIn OfficeIn Office
Out of OfficeOut of Office
Real-Time ScanOnOn
OffOff
Smart ScanConnected to the Local Scan ServerConnected to the Local Scan Server
Connected to the Global Scan ServerConnected to the Global Scan Server
Cannot connect to the ServerCannot connect to the Server, Smart Scan, or Trend Micro Smart Scan Server. The client is still protected under the local scan mode
Smart Scan is disabledSmart Scan is disabled. Using Conventional Scan.

Note: If clients are configured for Smart Scan but disconnected from the Smart Scan Server, verify that the Smart Scan service, TMiCRCScanService, is running and that your clients are connected to the Security Server.

POP3 Mail Scan, Firewall, Web Reputation, URL Filtering, Behavior Monitoring, IM Content Filtering, Device ControlOnOn
OffOff

Agent Main Console Icons

The following table lists the icons on the Agent Console Main User Interface and their meanings:

IconMeaningWhat you can do
Protection EnabledProtection Enabled: You are protected and your software is up to date.No action required
Restart ComputerRestart Computer: Restart the computer to finish fixing security threats.The Security Agent discovered threats that it cannot fix immediately. Restart the computer to finish fixing these threats.
Protection at Risk: Contact your administrator.Real-time Scan is disabled or your protection is at risk for another reason. You must contact your administrator to resolve these security issues.
Update NowUpdate Now: You have not received an update in (number) days. 
An update is in progress. Do not disconnect from the network until finished.Smart Scan Not Available: Check your Internet connection.Security Agent has no access to the Smart Scan Server for over 15 minutes. Ensure that you are connected to your network in order to scan with the latest patterns.
An update is in progress. Do not disconnect from the network until finished.Restart Computer: Restart your computer to finish installing an update.Restart your computer to finish an update.
Updating ProgramUpdating Program: Your security software is updating.An update is in progress. Do not disconnect from the network until finished.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1056860
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