Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Initialization failed" appears when accessing the Exchange 2010 management console

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2008 Enterprise Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Server Essentials
Summary
When the WTP/URL filtering is on or the Exchange 2010 server has no Internet connection, you cannot access the Exchange 2010 management console.
You also get the following error:
Initialization failed
The following error occured when getting scope information for 'WS2K8R2-2\Administrator':
Processing data from remote server failed with the following error messgae: The WinRM client cannot complete the operation within the time specified. Check if the machine name is valid and is reachable over the network and firewall exception for Windows Remote Management service is enabled. For more information, see the about_Remote_Troubleshooting Help topic.
Click here to retry
Initialization failed error in Exchange 2010
Details
Public
The issue occurs because the TMProxy hooks the Exchange 2010 management console query URL and it fails to get score from the Internet because there is no connection.
To resolve the issue:
  1. Ensure that the Exchange Server has Internet connection.
  2. Log on to Worry-Free Business Security (WFBS) web console.
  3. Go to Security Settings > Add group.
  4. Under Group type, select Servers.
  5. Specify a name for the group.
  6. Click Save.
    Note: The created group will have the default settings if the Import settings from group check box is unticked.
  7. Disable the Web Reputation and URL Filtering feature for the newly created group.
    1. Go to Security Settings, then select the new group.
    2. Click Configure.
    3. Select the Web Reputation tab and unmark Enable Web Reputation for In-Office and Out-of-Office.
    4. Click Save.
    5. Select URL Filtering and unmark Enable URL Filtering.
    6. Click Save.
  8. Move the Security Agent of the Exchange 2010 Server in the previously edited group.
    1. Go to Security Settings and select the server group where Exchange Server 2010 is listed.
      Note: This step refers to the Exchange Server Client/Server Security Agent and not the Messaging Security Agent.
    2. Drag and drop the selected Exchange Server to the group you created.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1056952
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles