"The agent package cannot be created…" appears when creating a setup package using the Client Packager utility

To resolve this issue, launch the Clnpack.exe by right-clicking the file and selecting Run as administrator. The tool should be able to read the files that are in the PCCSRV folder.

If the issue persists:

1. Request a new PCCSRV/Pccnt folder with the appropriate language and version from technical support.
2. Rename the existing folder and copy the new one to the PCCSRV directory.
3. Run the client packager.

If the issue still persists, collect the following:

1. Open the OfficeScan server and go to ..\PCCSRV\Admin\Utility\ClientPackager\ClnExtor.ini file.
2. Under the [Common] section, look for the "DebugMode" parameter and set its value to "1".
3. Save and close the file.
4. Generate an EXE or MSI setup file.
5. Collect the debug log from C:\ClnPack.log. This is the debug log when creating package.
6. Before installing, enable the debug mode.
7. Create the ofcdebug.ini file on the target machine's system drive. The file should contain the following:

   [debug]
   DebugLog=c:\ofcdebug.log
   DebugLevel=9

8. After performing the installation to reproduce the issue, collect these files from the client machine:
   • c:\ofcdebug.log
   • c:\clnextor.log
9. Collect the basic CDT logs.
   1. Download and run the CDT tool and enable the Basic debug logs only.
   2. Collect the CDT logs in a ZIP file format, along with the items mentioned above.
   3. Send the log files to Trend Micro Technical Support. This would generate a Service Request and notify Technical Support about an incoming customer generated ticket and process it accordingly.