When installing the OfficeScan TMSM plug-in on a 64-bit Windows operating system, the following error message appears:
An error in the Plug-in Service program occurred. Unable to install Trend Micro Security. Microsoft .NET Framework 2.0 is required before Trend Micro Security can be installed
The following also appears in the OfficeScan debug logs:
2010 08/05 13:30:26 [0c60 : 0d58] (00) (D) [cgiShowAoS][cgiShowAoS.exe:1.0.0.3163]
[PLM Server CGI] Return Buffer=[ C00000000051202Unable to install Trend Micro Security. Microsoft .NET Framework 2.0 is required before Trend Micro Security can be installed ], Buffer Length=[144] - [cgi_ShowAoS.cpp(237)]
This issue happens because by default, TMSM requires Microsoft .NET Framework 2.0, while Windows 64-bit servers come with Microsoft .NET Framework 4.0.
To resolve this issue, you need to add registry keys on the server. Use the NewNetFwk2.zip file to add the registry entries.
To add the registry entries:
- Extract the NewNetFwk2.zip file to any location. Use "trend" for the password.
- Double-click NewNetFwk2.reg to generate the missing registry keys.
- Open the Registry Editor and check the following registry keys:
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\
.NETFramework\Policy\AppPatch\v2.0.50727.00000 - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\
Policy\AppPatch\v2.0.50727.00000
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\
- Install Security for Macintosh (TMSM).
