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Unloading or uninstalling Apex One clients/agents without a password

    • Updated:
    • 12 Nov 2021
    • Product/Version:
    • Apex One 2019
    • Apex One 2019
    • Apex One as a Service
    • Apex One as a Service
    • Platform:
Summary

Administrators can change an Apex One client/agent password or choose to allow users to unload or uninstall the program without a password.

Details
Public

To unload/uninstall an Apex One client without a password/reset password, do the following:

  1. Log in to the Apex One server console.
     
    Refer to the following KB article if you forgot your password: Resetting the console password in OfficeScan/Apex One .
     
  2. Go to Agents > Agent Management.
  3. Select or highlight the group/domain or the machine that you want to apply the change to.
  4. Click Settings > Privileges and Other Settings.
  5. Under the Privileges tab, look for Unload and Unlock, and Uninstallation. If you wish not to have any password uninstall/unload, select the option "Do not require a password".
     
    • If you wish not to have any password uninstall/unload, select the Do not require a password option.
    • If you want to reset the password for uninstall/unload, clear the password textbox and enter a new password.
     

    Privilege and Other Settings

    Click the image to enlarge.

  6. Click Save.
  1. Log in to the Apex Central web console.
  2. Go to Policies > Policy Management.
  3. Select the policy name that you want to apply the change to.
  4. Under Agent Configuration, select Privileges and Other Settings.
  5. Look for Unload and Unlock, and Uninstallation. If you wish not to have any password uninstall/unload, select the Do not require a password option.
     
    • If you wish not to have any password uninstall/unload, select the Do not require a password option.
    • If you want to reset the password for uninstall/unload, clear the password textbox and enter a new password.
     

    Privileges and Other Settings

    Click the image to enlarge.

 
  • If you select "Do not require a password", the machines will be vulnerable since users will be able to unload and remove the Apex One client and leave the machine unprotected.
  • If the Security Agent is offline or is not reaching the Apex One server, it will not be able to retrieve the correct policy or apply the customer-provided password. Make sure that that connectivity issue is fixed so that the Security Agent can stay up-to-date.
 

If the Apex One server is no longer available, you can Uninstall the Apex One client.

Premium
Internal
Partner
Rating:
Category:
Configure; Uninstall
Solution Id:
1057273
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