Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unloading or uninstalling OfficeScan (OSCE) clients/agents without a password

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Administrators can change an OfficeScan client/agent password or choose to allow users to unload or uninstall the program without a password.

Details
Public

To unload/uninstall an OfficeScan client without a password, do the following:

    1. Log in to the OfficeScan server console.
      • For OfficeScan 10.6, go to Networked Computers > Client Management.
      • For OfficeScan 11.0 and XG, go to Agents > Agent Management.
    2. Go to Networked Computers > Client Management.
    3. Select or highlight the group/domain or the machine that you want to apply the change to.
    4. Click Settings > Privileges and Other Settings.
    5. Under the Privileges tab:
      • For OfficeScan 10.6, look for Uninstallation and Unloading. If you wish not to have any password uninstall/unload, select the option "Allow the user to uninstall the OfficeScan Client and Allow the user to unload the OfficeScan Client".

        Uninstallation and Unloading

      • For OfficeScan 11.0 and XG, look for Unload and Unlock, and Uninstallation. If you wish not to have any password uninstall/unload, select the option "Do not require a password".

        Uninstallation and Unloading

       
      The machines will be vulnerable since users will be able to unload and remove the OfficeScan client and leave the machine unprotected.

If the OfficeScan server is no longer available, you can manually uninstall the OfficeScan client.

Premium
Internal
Rating:
Category:
Configure; Uninstall
Solution Id:
1057273
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.