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Cannot start the service after updating the Trend Micro Anti-Spam Engine (TMASE) Pattern to 17846.004

    • Updated:
    • 12 Oct 2015
    • Product/Version:
    • InterScan Messaging Security Suite 7.1 Linux
    • InterScan Messaging Security Suite 7.1 Windows
    • Platform:
    • Linux - Red Hat RHEL 3 32-bit
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - SuSE version 9
    • Unix - Solaris (Sun) version 10 (SunOS 5.10)
    • Unix - Solaris (Sun) version 7 (SunOS 5.7)
    • Unix - Solaris (Sun) version 8 (SunOS 5.8)
    • Unix - Solaris (Sun) version 9 (SunOS 5.9)
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
Summary

After updating the TMASE pattern files to 17846.004, InterScan Messaging Security products encounter issues during startup.

Details
Public

To resolve the issue, manually update the TMASE pattern to the version higher than 17846.004:

  1. Log on to IMSx web console.
  2. Go to Summary > System page.
  3. Under the Spam pattern, make sure that the Current Version is using the 17846.004 pattern.
  4. Tick the Spam pattern check box and click Update.

The IMSS scanning service should now start successfully.

Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1057376
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