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The "DPI Rule Engine Offline" or "Firewall Rule Engine Offline" on Windows 2008 VM experiences "Multiple Error" when pushing the update

    • Updated:
    • 10 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard Server Edition
Summary

The following error appears:

DPI Rule Engine Offline or Firewall Rule Engine Offline

multiple error

Details
Public
To resolve this issue, do the following:
  1. Manually install the Trend Micro DSA Filter Driver.
    1. Place the driver under C:\windows\system32\drivers\tbimdsa.sys.
    2. Under Local Area Connection Properties, click Install > Service > Have Disk.
    3. Browse to agent install directory /tbim > any inf file.
  2. Make sure that the DSA service is running.
  3. Check the Network Properties and see if the driver is added to the NIC cards. Open a command prompt and run the following query:
query tbclean tool
  1. If the above steps failed, download and use the tbclean tool (password: novirus) with the -c to clean up after a failed uninstallation.
Usage:
=====================================
tbclean-v3 [-v] [-c] [-s]
where,
-c Cleans up install remnants
-s Silently (no prompt) removes install items
-v Turns on the verbose mode
General Notes:
-? Displays this help
=====================================
  1. Restart the server.
  2. Reinstall the Deep Security Agent, and then reactivate it form the Deep Security Manager.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1057379
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