"Setup failed to install Microsoft Visual C++ 2005 redistributable.." appears when installing the Security Agent (SA) of Worry-Free Business Security (WFBS)

- Updated:
- 5 Mar 2021
- Product/Version:
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Platform:
- Windows 2003 Enterprise Server
- Windows 2003 Standard Server Edition
- Windows 2008 Enterprise Server
- Windows 2008 Standard Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

The WFBS SA failed to install. When you check the Vcredist_x86(x64).log file, you find the following error:

MSI (s) (34:58) [23:19:10:438]: SOURCEMGMT: Failed to resolve source
MSI (s) (34:28) [23:19:10:438]: Note: 1: 1714 2: Microsoft Visual C++ 2005 Redistributable 3: 1612
MSI (s) (34:28) [23:19:10:438]: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Details

To resolve the issue:

Uninstall Microsoft Visual C++ 2017 Redistributable from the Control Panel > Programs and Features.
Download and then install the latest Microsoft Visual C++ 2017 Redistributable from Microsoft:
- Microsoft Visual C++ 2015-2019 Redistributable Package (x86)
- Microsoft Visual C++ 2015-2019 Redistributable Package (x64)
Reboot the computer.
Re-install the Security Agent. For the steps on how to install the Security Agent, refer to the article: Security Agent installation methods.