Summary
The WFBS SA failed to install. When you check the Vcredist_x86(x64).log file, you find the following error:
MSI (s) (34:58) [23:19:10:438]: SOURCEMGMT: Failed to resolve source
MSI (s) (34:28) [23:19:10:438]: Note: 1: 1714 2: Microsoft Visual C++ 2005 Redistributable 3: 1612
MSI (s) (34:28) [23:19:10:438]: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.
MSI (s) (34:28) [23:19:10:438]: Note: 1: 1714 2: Microsoft Visual C++ 2005 Redistributable 3: 1612
MSI (s) (34:28) [23:19:10:438]: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.
Details
To resolve the issue:
- Uninstall Microsoft Visual C++ 2005 Redistributable from the Add/Remove Programs.
- For Windows XP/2003: Click Start > Control Panel > Add/Remove Programs.
- For Windows 7/2008: Click Windows Orb > Control Panel > Programs > Programs and Features.
- Download and then install the latest Microsoft Visual C++ 2005 Redistributable from Microsoft:
- Reboot the computer.
- Re-install the Security Agent. For the articles on how to install the Security Agent, refer to the article: Installing the Client/Server Security Agent (CSA) or Security Agent (SA) using Remote Install.