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"Setup failed to install Microsoft Visual C++ 2005 redistributable.." appears when installing the Security Agent (SA) of Worry-Free Business Security (WFBS)

    • Updated:
    • 29 Sep 2019
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Standard Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
The WFBS SA failed to install. When you check the Vcredist_x86(x64).log file, you find the following error:
MSI (s) (34:58) [23:19:10:438]: SOURCEMGMT: Failed to resolve source
MSI (s) (34:28) [23:19:10:438]: Note: 1: 1714 2: Microsoft Visual C++ 2005 Redistributable 3: 1612
MSI (s) (34:28) [23:19:10:438]: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed.  Contact your technical support group.  System Error 1612.
Details
Public
To resolve the issue:
  1. Uninstall Microsoft Visual C++ 2005 Redistributable from the Add/Remove Programs.
    • For Windows XP/2003: Click Start > Control Panel > Add/Remove Programs.
    • For Windows 7/2008: Click Windows Orb > Control Panel > Programs > Programs and Features.
  2. Download and then install the latest Microsoft Visual C++ 2005 Redistributable from Microsoft. Click on the link that applies to you:
    • 32 bit: Microsoft Visual C++ 2005 Redistributable Package (x86)
    • 64-bit: Microsoft Visual C++ 2005 Redistributable Package (x64)
  3. Reboot the computer.
  4. Re-install the Security Agent. For the articles on how to install the Security Agent, refer to the article: Installing the Client/Server Security Agent (CSA) or Security Agent (SA) using Remote Install.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1057454
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