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Roamed status appears during Trend Micro Encryption for Email (TMEE) registration

    • Updated:
    • 19 May 2014
    • Product/Version:
    • Encryption for Email 5.7
    • Encryption for Email 5.8
    • Encryption for Email 5.9
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary
During the protection process of an email address, the status of the indicated email address appears as Roamed.
Roamed status in TMEE registration
After answering all the questions in the process, the following error shows:
An error has occurred during Encryption of Email registration.
The link that you have just followed relates to an old email protection. If you have just tried to protect an email address you should wait for the email to arrive and follow the link in that email instead.
For help and support on using Encryption for Email, please visit the support website.
An error has occurred during Encryption of Email registration
Details
Public
The Roamed status appears because the server assumes that the TMEE client is already registered.
To resolve the issue, delete the local client data to create a new ID:
  1. Click the TMEE padlock in the Task bar.
  2. Select My Private Addresses.
  3. Press CTRL and right-click the email address to remove.
  4. Delete the local registration.
  5. Manually uninstall TMEE.
  6. After rebooting, install the TMEE. You can get the installer from the Download Center.
Premium
Internal
Rating:
Category:
Configure; Install
Solution Id:
1057584
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